Reviews for FORWARD show a consistent pattern: many customers praise fast shipping, careful packaging and helpful customer support (calls and live chat). Several reviewers specifically mention shoes and belts arriving quickly and in good condition. A minority of reviews describe product issues (defects, tampering) or unresolved refund/tracking questions, indicating occasional quality or process problems. If you shop here, consider confirming return and refund procedures and checking tracking after purchase to address any issues promptly.
Examples from available reviews (Dec 2021 – Feb 2026).
Product arrived quickly and was excellent quality with top-notch service.
“The items always arrive quickly and are of excellent quality.”
Item arrived used, half empty, and appeared tampered with.
“My item came to me half empty and was used.”
Live chat staff were kind, helpful, professional, and smart.
“All the FWRD staff I talked to via live chat were kind, helpful, professional and smart.”
Shipping was very fast and item was well wrapped.
“Very fast shipping and wrapped well.”
Several reviewers praised customer support (calls and live chat) as helpful and professional; positive signal comes from a small set of mentions.
Few reviewers commented on price; where mentioned, shoppers noted strong selection and perceived good prices compared with expectations.
Most comments highlight fast shipping, careful packaging and simple returns; a minority reported tracking updates or delivery delays as issues.
Many reviewers said items arrived in good condition and matched expectations; a smaller number reported defects, tampering, or items not as expected.
Multiple reviewers described clear, responsive interactions (live chat, calls, return labels); a few noted problems with tracking updates or pending refunds.
Overall impressions are largely positive: customers cite quick delivery, good packaging and helpful service, though some experienced product or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Everyone was terrific and the reviewer expressed thanks.
“Everyone was terrific thanks.”
Staff were patient and helpful explaining the program and process.
“was very helpful”
Order not received yet charged; company allegedly mishandled dispute.
“We never received our order but they charged us for it anyway.”
Customer service made returns easy and processed refunds promptly.
“They make returns easy by placing a return label in the box so you can return instantly without even putting a request in.”
Price increased at checkout compared to shown amount.
“Higher price than shown when you go to checkout.”
Customer alleges returned item was ignored and refund denied as scam.
“They are a scam.”
Good price and prompt shipping.
“Good price, and promptly shipping. Thanks!”
Customer service responded quickly and resolved wrong size issues.
“FWRD’s customer service responded quickly to me in both instances”
Fast shipping and secure packaging with dust bag included.
“Shipping was fast and the belt came in secure packaging with a dust bag and bubble wrap.”
Speedy shipping, perfect packing, and fast responses.
“DEC 29, 2025 Speedy shipping, perfect packing and Fast email, Phone response. Thank you !”
Preordered item arrived earlier than expected; pleasantly surprising.
“This Item was Preorder and I received before the time you indicated that’s a Great Surprise Thank you”
Shoes were returned because they did not fit the reviewer.
“Sent shoes back did not fit.”
Reviewer reports great service from the company.
“Great service”
Found, ordered, and received shoes easily for daughter's present.
“Thankful I was able to find, order and receive these shoes for my daughter's Christmas present. Easy process.”
Ordering was simple and delivery was quick.
“Simple to order and quick delivery! Thank you!”
Ordering was easy and shipment arrived in a timely manner.
“Ordering was easy.”
Shoes arrived quickly and were much cheaper than competitors.
“Shoes came fast and was a lot cheaper compared to other stores.”
Good price, prompt delivery, and obtained a hard-to-find item.
“Great price & prompt delivery!”
Promo code caused payment failures and support couldn't verify order.
“All my options were declined for no reason.”
Fast shipping and the item matched the description.
“Item as described!”
Order arrived on time as expected.
“Arrived on time”
Reviewer loves the shoes they received.
“i love my shoes”
Item was well packaged and shipped on time.
“Well-packaged and shipped on time.”
Delivery was fast with no problems reported.
“Fast delivery no problems”
Reviewer had a great overall shopping experience.
“Great experience”
Received order then returned bag and requests refund update.
“Please let me know when i can receive my refund.”
Items were great and customer service was excellent.
“Great items and excellent customer service”
Shoes were great and shipping was fast.
“Great shoes fast shipping 👍🏽”
Shipping was very fast and item was well wrapped.
“Very fast shipping and wrapped well.”
Purchase was usually great but item was returned due to dislike.
“It was great as always...but I returned it”
Item did not meet the reviewer's expectations.
“item not as expected”
Reviewer expresses strong positive enthusiasm.
“GREAT GREAT GREAT GREAT GREAT GREAT”
Live chat staff were kind, helpful, professional, and smart.
“All the FWRD staff I talked to via live chat were kind, helpful, professional and smart.”
Order arrived quickly and included a thoughtful return label.
“Got it rapidly and though I did not need it, a return label.”
Shipping was very quick and everything went well.
“Very quick shipping! All went good. Thanks!”
Fast delivery and the products were good.
“fast delievery, good products.”
Delivery was excellent and customer service was fantastic.
“Customer service - Fantastic!”
Item arrived in perfect condition with very fast shipping.
“Item was in perfect condition, shipping was really fast, and I’m very satisfied with my purchase.”
Product laces were defective and tracking updated late.
“The laces has a defect and the estafeta page doesn’t update the status until the day they hand it over”
Item arrived used, half empty, and appeared tampered with.
“My item came to me half empty and was used.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FORWARD (often styled FWRD) is an online fashion retailer selling clothing, shoes and accessories. The site lists brand-name and designer items, offers order placement, shipping and return options, and maintains customer support channels such as live chat and phone for shoppers seeking assistance.