Many users describe a simple site, easy seat selection, and a quick checkout. Plenty of purchases go through with low prices, automatic coupons, and fast electronic delivery. Others report canceled orders, missing will-call tickets, and refund requests that never get resolved. Reviews show lots of smooth buys alongside repeat fulfillment breakdowns.
Examples from available reviews (Dec 2021 – Mar 2026).
The service was easy and understandable.
“Easy and understandable”
Tickets were lowest priced, delivered quickly, and site was easy to use.
“Tickets were delivered minutes after sending payment.”
Tickets were canceled after purchase and company doesn't guarantee tickets.
“Mega canceled my tickets after I bought a hotel and air fare.”
Will-call instructions failed, reviewer had to repurchase tickets and got no refund.
“There were no tickets at the window so I had to buy them again.”
Several reviews mention orders being canceled or tickets never showing up after purchase. Some customers describe will-call or delivery problems that left them buying tickets again. Others report fast, outstanding service and say they keep coming back.
Many reviewers point to low prices, automatic coupons, and no hidden fees. Another noticeable group says checkout brought high markups or excessive fees. Reviews include both clear bargains and unexpected charges.
Many comments call the website easy to use, with clear steps and seat selection. When orders work, reviewers note immediate acknowledgments and quick electronic transfers. A few say the seating map doesn’t show enough seat-view detail.
Comments on listing accuracy and availability are limited but specific. One review says the site displayed and sold tickets that were no longer available. In this set, reports of invalid or fake tickets are not common.
Some reviewers like the instant confirmation emails and straightforward messages. Others describe rude agents, refusals to consider proposals, or communication they saw as bad faith. Reviews include both quick automated notices and complaints about agent behavior.
Reviews split between very happy purchases and serious complaints. Some customers cite quick delivery and good prices, while others say they had to buy tickets again or never received refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Tickets were canceled after purchase and company doesn't guarantee tickets.
“Mega canceled my tickets after I bought a hotel and air fare.”
Tickets were canceled after purchase and company doesn't guarantee tickets.
“Mega canceled my tickets after I bought a hotel and air fare.”
Tickets weren't delivered before the show and support was unavailable; refund issued.
“I did not get my tickets :(”
Tickets weren't delivered before the show and support was unavailable; refund issued.
“I did not get my tickets :(”
The service was easy and understandable.
“Easy and understandable”
The service was easy and understandable.
“Easy and understandable”
The site was easy and allowed seat selection.
“Easy to use and I was able to pick my seat.”
The site was easy and allowed seat selection.
“Easy to use and I was able to pick my seat.”
Ticket availability was slow and worse than competitors.
“Slow availability of tickets Not as good as other peers”
Ticket availability was slow and worse than competitors.
“Slow availability of tickets Not as good as other peers”
Ordering was easy and order acknowledgment email sent immediately.
“The ease of ordering and the immediate email acknowledging the order was great.”
Ordering was easy and order acknowledgment email sent immediately.
“The ease of ordering and the immediate email acknowledging the order was great.”
Everything worked well and tickets were received.
“All worked well. Got the tickets.”
Everything worked well and tickets were received.
“All worked well. Got the tickets.”
Service was easy and pricing was great.
“Easy and great pricing”
Service was easy and pricing was great.
“Easy and great pricing”
Service was outstanding and the reviewer is a repeat buyer.
“The service is outstanding; I've bought tickets several times.”
Service was outstanding and the reviewer is a repeat buyer.
“The service is outstanding; I've bought tickets several times.”
Site was easy to navigate but lacked exact seat view.
“you can actually see the actual seats rather than just the row.”
Site was easy to navigate but lacked exact seat view.
“you can actually see the actual seats rather than just the row.”
It was very difficult to purchase a ticket that was heavily marked up.
“Very difficult to simply buy a hugely marked up ticket”
Reviewer found tickets heavily marked up and difficult to purchase.
“Very difficult to simply buy a hugely marked up ticket”
The service was fast and efficient.
“Fast service”
Reviewer experienced fast service from the company.
“Fast service”
Reviewer had an excellent experience and great prices.
“Excellent experience and prices!!!!”
Reviewer had an excellent experience and found good prices.
“Excellent experience and prices!!!!”
No hidden fees and coupons were automatically applied.
“No hidden fees and coupon automatically offered”
No hidden fees and coupon was automatically offered.
“No hidden fees and coupon automatically offered”
Purchase was easy and tickets were discounted.
“Purchase was easy and tickets were discounted!”
Purchase was easy and the tickets were discounted.
“Purchase was easy and tickets were discounted!”
Referred by AMEX; process quick, but discounts felt fake.
“Process was quick and easy.”
Referral led to a quick, easy process but criticized fake discounts.
“Process was quick and easy.”
The service or site was straightforward and direct.
“Straight to the point!!”
Reviewer appreciated that the service was straightforward and direct.
“Straight to the point!!”
Ordered tickets that were no longer available; the site didn't remove sold listings.
“I ordered tickets that were no longer available.”
Ordered tickets were unavailable but reviewer then bought same seats from Ticketmaster.
“I ordered tickets that were no longer available.”
Will call failed; customer had to repurchase and received no refund.
“There were no tickets at the window so I had to buy them again.”
Will-call instructions failed, reviewer had to repurchase tickets and got no refund.
“There were no tickets at the window so I had to buy them again.”
Site was easy to navigate, prices good, and tickets arrived quickly.
“I received the tickets quickly and as stated.”
Site was easy to navigate, had good prices, and prompt ticket delivery.
“Easy to navigate, good prices, and I received the tickets quickly and as stated.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mega Seats runs an online ticket marketplace for concerts, sports, and theater. It lists resale tickets from third-party sellers and provides seat maps and seat selection at checkout. Tickets arrive electronically or can be picked up at venue will-call. The site takes multiple payment methods and can send order confirmation emails and receipts. Developers and site admins can add standard e-commerce tools like account management and payment processing.