Many users describe a simple site, easy seat selection, and a quick checkout. Plenty of purchases go through with low prices, automatic coupons, and fast electronic delivery. Others report canceled orders, missing will-call tickets, and refund requests that never get resolved. Reviews show lots of smooth buys alongside repeat fulfillment breakdowns.
Examples from available reviews (Dec 2021 – Mar 2026).
The service was easy and understandable.
“Easy and understandable”
Tickets were lowest priced, delivered quickly, and site was easy to use.
“Tickets were delivered minutes after sending payment.”
Tickets were canceled after purchase and company doesn't guarantee tickets.
“Mega canceled my tickets after I bought a hotel and air fare.”
Will-call instructions failed, reviewer had to repurchase tickets and got no refund.
“There were no tickets at the window so I had to buy them again.”
Several reviews mention orders being canceled or tickets never showing up after purchase. Some customers describe will-call or delivery problems that left them buying tickets again. Others report fast, outstanding service and say they keep coming back.
Many reviewers point to low prices, automatic coupons, and no hidden fees. Another noticeable group says checkout brought high markups or excessive fees. Reviews include both clear bargains and unexpected charges.
Many comments call the website easy to use, with clear steps and seat selection. When orders work, reviewers note immediate acknowledgments and quick electronic transfers. A few say the seating map doesn’t show enough seat-view detail.
Comments on listing accuracy and availability are limited but specific. One review says the site displayed and sold tickets that were no longer available. In this set, reports of invalid or fake tickets are not common.
Some reviewers like the instant confirmation emails and straightforward messages. Others describe rude agents, refusals to consider proposals, or communication they saw as bad faith. Reviews include both quick automated notices and complaints about agent behavior.
Reviews split between very happy purchases and serious complaints. Some customers cite quick delivery and good prices, while others say they had to buy tickets again or never received refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Transaction was smooth and purchasing steps were clearly presented.
“Very smooth transaction”
Selections were easy and prices were reasonable with no fees.
“Quick response and discount.”
Seller refused a proposed agreement and acted in bad faith.
“The seller clearly acted in bad faith by refusing my proposal.”
Megaseats offered the cheapest price for identical seats.
“Megaseats gave the cheapest offer for the same exact seats.”
Process was easy, price fair, and credit posted quickly.
“The process was very easy.”
Seats were cheaper than others and purchase was easy.
“Great deal on seats, lower than anyone else, very easy to use and very happy with purchase!”
Tickets were lowest priced, delivered quickly, and site was easy to use.
“Tickets were delivered minutes after sending payment.”
The site was easy to work with.
“Easy to work with”
The transaction/process was very smooth.
“Very smooth!”
Tickets were never delivered to the buyer.
“Tickets were never delivered”
Purchased tickets transferred directly to my Ticketmaster account.
“they went right to my ticket masters account!”
Platform was easy to navigate with intuitive UI and good pricing.
“UI was intuitive and easy to navigate.”
Payment was charged to a different account and customer unhappy.
“I am not happy and will NEVER buy a resale ticket AGAIN!!”
Transaction was easy, fair priced, and went smoothly.
“Easy transaction, fair price, went smoothly with no problems”
Using Affirm was easy and tickets downloaded immediately.
“It was as easy to use affirm for the tickets .”
Purchasing was easy and prices were great.
“Ease of purchasing. Great prices.”
Reviewer found the site extremely easy and satisfactory.
“Easy peasy best site ever!”
The purchase included too many fees.
“To many fees”
Seats and the show were great; reviewer thanked Megaseats.
“Great seats and a great show.”
So far the service has been good.
“So far so good.”
It's rare that I rate a company poorly, but when I do, it's because they warrant it. The first time I called was to confirm my order. At this point, I wasn't even sure they had my tickets yet. The agent was rude and abrupt, telling me he couldn't transfer me to anyone else and hung up on me. I called back, got someone else and they were equally as rude. Though we finally got our NFL tickets, the hassle was not worth it. They have very poor customer service and nothing about them is admirable. After this experience, I did not want to use them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mega Seats runs an online ticket marketplace for concerts, sports, and theater. It lists resale tickets from third-party sellers and provides seat maps and seat selection at checkout. Tickets arrive electronically or can be picked up at venue will-call. The site takes multiple payment methods and can send order confirmation emails and receipts. Developers and site admins can add standard e-commerce tools like account management and payment processing.