Reviews often highlight quick, compassionate telehealth with licensed clinicians. Many customers describe dependable 24/7 access and straightforward clinical guidance. Repeated complaints point to emergency fund denials, slow claim handling, and prescription limits in certain states. Ratings show a clear split: strong satisfaction with clinical advice but deep frustration with billing and support.
Examples from available reviews (Nov 2021 – Feb 2026).
24/7 advice gives peace of mind and useful Walmart product ideas.
“I know I can ask questions 24/7 without leaving home.”
Staff helped obtain medicine and recommended a local vet, very helpful.
“They have helped me quite a bit getting medicine for my cat.”
Reviewer says insurance repeatedly denied emergency fund, wasting monthly payments.
“they deny you the emergency fund for any reason they want.”
Service cannot provide prescriptions in Texas, causing disappointment.
“No prescription in Texas”
Reviewers often describe quick triage and practical first-aid steps during video or chat visits. Several say clinicians show strong bedside manner and conduct thorough exams. Some accounts mention slower follow-up and longer waits when emergency fund approval or prescription help was involved.
Many reviewers see 24/7 access as a cheaper alternative to emergency clinics. Multiple complaints cite denied or limited emergency fund coverage and charges disputed after cancellation. A smaller group specifically reports billing mistakes and unclear claim decisions.
Customers often praise the app and the convenience of fast virtual consults. A few reviews mention frustration when video requests were handled through text only. A limited number point to state rules on prescription dispensing that made the service less useful.
Many reviews point to knowledgeable, compassionate clinicians who lay out clear monitoring steps and care plans. Users credit vets for practical advice and help with medications or local referrals. A few reports criticize the emergency-assistance offering for paperwork, coverage limits, and slow payouts.
Many reviewers describe staff as polite, clear, and empathetic, with thorough answers to clinical questions. Several say it was hard to reach live support and that claim denials came with vague explanations. Some comments also note long gaps in communication or follow-ups that never got resolved.
Reviews show a stark divide: strong satisfaction with clinician interactions and strong dissatisfaction with claims and billing. Positive accounts focus on convenience, speed, and clinician empathy. Negative accounts center on emergency fund denials, hard-to-reach support, and state-based service limits.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer wanted a video call but service only texted instead.
“pi only want to telehealth but they onl texted i want to vidio call only”
24/7 advice gives peace of mind and useful Walmart product ideas.
“I know I can ask questions 24/7 without leaving home.”
Service was fast, friendly, and comforting, easy and efficient.
“Fast friendly and I comforting! Easy and efficient!”
Vet provided helpful insights and suggested Walmart products for recovery.
“gave me ideas on things that I could purchase within Walmart”
Ashley CVT was caring and answered questions thoroughly.
“Ashley cvt had Answers for me”
Free vet access through Walmart+ helped decide when to seek care.
“having a vet at my fingertips at no cost to me (I have Walmart+)”
Vet handled end-of-life questions politely and compassionately.
“Polite and compassionate.”
Representative was informative, easy to talk to, and answered questions.
“The rep was very informative and easy to talk to.”
Doctor was knowledgeable and provided helpful advice.
“The Dr was very knowledgeable and helpful.”
Reviewer reports a feral/tamed barn cat is ill.
“This is a feral/tamed barn cats that is ill.”
Vet tech was informative, friendly, and addressed the reviewer's needs.
“The vet tech was very informative and friendly she addressed my needs.”
Vet was very helpful and gave good advice.
“The vet was very helpful and gave good advice”
24/7 availability provided helpful guidance when local vets were closed.
“Thank you guys for being here 24/7”
Service provided a fast, reliable response.
“Fast reliable response”
Doctor was caring, took time, and gave clear monitoring instructions.
“Dr was caring personable took time and wanted pictures”
Vet was thorough and guided through non-emergency care for diarrhea.
“My vet was very thorough.”
Vet was knowledgeable and friendly; reviewer wants same vet again.
“Very knowledgeable and friendly.”
Reviewer appreciated nighttime vet advice at home.
“Wonderful! Glad to get vet advice at home at night!”
Ms. Kim provided warm, concise care, a blessing via phone access.
“Such a blessing to have access to this type of care”
Associate addressed concerns and went above and beyond, easing reviewer.
“Wen above and beyond to make me feel at ease wonderful experience”
Fast emergency video diagnosis but follow-up delayed and pricier prescription.
“Pawp’s vet on video diagnosed pretty fast”
Great app with friendly, helpful assistance.
“Great app and friendly assistance!”
Vet calmed me but emergency fund claims required excessive paperwork and delay.
“then radio silence for three days”
Reviewer felt service prioritized payments over pet care and called it a scam.
“it's a total scam don't go for it”
Helpful vet but emergency fund had extensive paperwork and limited coverage.
“only 60 % of the bill covered “per policy.””
Service cannot provide prescriptions in Texas, causing disappointment.
“No prescription in Texas”
Free service lacks prescription dispensing in my state, limiting usefulness.
“they don't dispense in my state”
Video vet provided first-aid, but emergency fund required long hold and paperwork.
“the video vet calmed me down and gave solid first-aid tips”
Staff helped obtain medicine and recommended a local vet, very helpful.
“They have helped me quite a bit getting medicine for my cat.”
Claim approval was delayed and customer couldn't reach support.
“it has been 9 business days still nothing”
Insurer gave runaround about dental coverage and declined clear answers.
“It's a complete scam and a racket.”
Vet chats are helpful but sometimes have long wait times.
“Helpful vet chats, but sometimes wait times are long.”
Service has restrictive medication policies and slow, unhelpful support.
“You cannot speak to a live person.”
Reviewer found the service very nice and wonderful.
“So nice and wonderful”
Reviewer reported a great experience using the service.
“great experience”
Reviewer alleges wrongful charge after cancelation and expresses strong dissatisfaction.
“THEY TOOK MY MONEY AND I HAD CANCELED THE SAME DAY!!”
Customer couldn't reach live support and claim was refused without specifics.
“They refused my claim for "missing documentation" but they didn't tell me WHAT was missing.”
Online vet was friendly and listened attentively.
“Very friendly and took the time to ask questions and listen.”
Reviewer says insurance repeatedly denied emergency fund, wasting monthly payments.
“they deny you the emergency fund for any reason they want.”
Calls gave no advice beyond 'see a vet,' felt like a waste.
“Each time I called they have zero Advice except you should see a vet.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pawp is a pet health company that gives dog and cat owners on-demand virtual access to licensed veterinarians. Members use an app and web portal for telehealth consultations. Pawp also runs an emergency assistance program meant to help cover urgent veterinary costs. The company manages online claims and customer support tied to telehealth and emergency assistance. Pawp positions the service as a way to connect pet owners with veterinary guidance and remote care options for common and urgent issues.