Reviews often highlight quick, compassionate telehealth with licensed clinicians. Many customers describe dependable 24/7 access and straightforward clinical guidance. Repeated complaints point to emergency fund denials, slow claim handling, and prescription limits in certain states. Ratings show a clear split: strong satisfaction with clinical advice but deep frustration with billing and support.
Examples from available reviews (Nov 2021 – Feb 2026).
24/7 advice gives peace of mind and useful Walmart product ideas.
“I know I can ask questions 24/7 without leaving home.”
Staff helped obtain medicine and recommended a local vet, very helpful.
“They have helped me quite a bit getting medicine for my cat.”
Reviewer says insurance repeatedly denied emergency fund, wasting monthly payments.
“they deny you the emergency fund for any reason they want.”
Service cannot provide prescriptions in Texas, causing disappointment.
“No prescription in Texas”
Reviewers often describe quick triage and practical first-aid steps during video or chat visits. Several say clinicians show strong bedside manner and conduct thorough exams. Some accounts mention slower follow-up and longer waits when emergency fund approval or prescription help was involved.
Many reviewers see 24/7 access as a cheaper alternative to emergency clinics. Multiple complaints cite denied or limited emergency fund coverage and charges disputed after cancellation. A smaller group specifically reports billing mistakes and unclear claim decisions.
Customers often praise the app and the convenience of fast virtual consults. A few reviews mention frustration when video requests were handled through text only. A limited number point to state rules on prescription dispensing that made the service less useful.
Many reviews point to knowledgeable, compassionate clinicians who lay out clear monitoring steps and care plans. Users credit vets for practical advice and help with medications or local referrals. A few reports criticize the emergency-assistance offering for paperwork, coverage limits, and slow payouts.
Many reviewers describe staff as polite, clear, and empathetic, with thorough answers to clinical questions. Several say it was hard to reach live support and that claim denials came with vague explanations. Some comments also note long gaps in communication or follow-ups that never got resolved.
Reviews show a stark divide: strong satisfaction with clinician interactions and strong dissatisfaction with claims and billing. Positive accounts focus on convenience, speed, and clinician empathy. Negative accounts center on emergency fund denials, hard-to-reach support, and state-based service limits.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am very satisfied with pawp. My puppy Jerry got very ill suddenly and I immediately did a video chat with DR Christy. She asked some questions and I explained his health issues and current activity and she advised me to get my puppy to the hospital. During the stressful situation Pawp covered the emergency treatment and my Jerry is doing good.I appreciate the fact that Pawp really understood the situation and approved the emergency immediately and processed the payment in less than 5 minutes. I feel so much better being able to get him to the hospital and save his life. THANK YOU DR CHRISTY!! You were a lifesaver, I love it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pawp is a pet health company that gives dog and cat owners on-demand virtual access to licensed veterinarians. Members use an app and web portal for telehealth consultations. Pawp also runs an emergency assistance program meant to help cover urgent veterinary costs. The company manages online claims and customer support tied to telehealth and emergency assistance. Pawp positions the service as a way to connect pet owners with veterinary guidance and remote care options for common and urgent issues.