Reviewers often single out individual trainers for practical, calming guidance and clear training steps. Several customers say they were charged unexpectedly or more than once and requested refunds. Some users couldn’t access course modules or waited a long time for support. A smaller group reports the methods didn’t work for certain breeds or for potty training problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Sally provided many helpful, practical ideas on training and care.
“Sally is so very helpful - she helped me understand about Goldens and crate training and about the later times of spaying larger breeds these days and what diapers to get...”
Company charged multiple times and allegedly took personal information.
“charged me three times when I did not sign up.”
Could not access training modules at all.
“Cant access modules”
Exercises failed with German Shepherd; reviewer found program unsuccessful.
“I haven’t found your method successful and wish I had never purchased it.”
Many reviews credit trainers with clear, usable instructions and steady reassurance during calls. Several people mention specific trainers and say they helped fix behavior problems. Separately, a group of low ratings focuses on incorrect or repeated charges and requests for refunds.
Some customers say the program feels organized and worth the price, pointing to trainer calls and structured lessons. Others report surprise recurring fees, multiple charges, or say it wasn’t worth the money. A few reviewers also point to extra costs for physical materials as a drawback.
Several reviewers describe the site as easy to navigate and like the video modules and step-by-step lessons. Others couldn’t open modules or had to wait for help after submitting tickets. Many find the modules useful, but access problems drive the harshest feedback.
Many comments highlight practical tips, clear demos, and quick housebreaking results for some dogs. A smaller set says the approach didn’t work for certain breeds or didn’t fix potty training. These breed-specific and outcome complaints come up often enough to stand out as a recurring issue.
Some reviewers describe fast, attentive replies and one-on-one conversations that answered their questions. Others mention too many marketing emails, confusion over time zones for scheduled calls, and little follow-up after the first contact. A few reports describe one-off fixes, like a direct phone callback.
Reviews split sharply: many high ratings praise the trainers and course content, while many low ratings focus on billing and access problems. Positive feedback points to specific improvements in dog behavior. Negative comments mainly cite charges, blocked module access, and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Sitejabber (20) · Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy-to-use site with useful materials and trainer sessions.
“TrainPetDog is an easy to use pet training site.”
Trainer provided novel advice the reviewer plans to implement.
“The trainer gave me advice that I hadn’t heard before, not even from my vet!”
Trainer Sally reassured owner about puppy's perceived aggression.
“Sally says that a puppy of this age does not know how to be aggressive”
Reviewer was very happy with a trainer call.
“I'm very happy I signed up for a call with a trainer”
Call with a trainer was very helpful.
“This was so very helpful”
TrainPetDog was a helpful resource for adjusting to a new puppy.
“TrainPet is a Godsend to me.”
Sally helped with issues of intermittent peeing and activity.
“Sally was very helpful.”
Sally was pleasant and provided helpful ideas.
“I found Sally to be very pleasant and helpful”
Sally answered questions and provided easy solutions to try.
“I had several questions and Sally was able to answer all of them with easy solutions to try”
Having a trainer to talk to made reviewer very happy.
“Very happy with having a trainer to talk to. I'm at my wit's end.”
Good information and user-friendly, but excessive emails caused unsubscribe.
“WAY too many emails.”
Provides information that is simple and easy to understand.
“Great information”
Trainer Thomas provided helpful plans and ongoing support with improvements.
“The advice and and plan I received from Thomas at TrainPetDog has been very helpful.”
Talking with someone provided helpful advice about puppy care.
“It was so helpful to be able to talk with someone tonight and get some advice about how to deal with my puppy.”
First-time owner appreciated talking to Sally for reassurance.
“This is my first dog and there is so much to do and to remember, I just wanted to talk to Sally again and be sure I'm doing the right things.”
Exercises failed with German Shepherd; reviewer found program unsuccessful.
“I haven’t found your method successful and wish I had never purchased it.”
Reviewer found resources helpful for learning about deaf dog care.
“This was super helpful. I had no idea there are blogs and videos and websites to help people with deaf dogs.”
Sally provided many helpful, practical ideas on training and care.
“Sally is so very helpful - she helped me understand about Goldens and crate training and about the later times of spaying larger breeds these days and what diapers to get for my dog when she goes into heat.”
Talking with Sally was a pleasant and reassuring experience.
“What a pleasure! I truly enjoyed talking with Sally and felt so much better after talking to her!”
Call provided helpful information about harnesses and basic training.
“This was so helpful! We had no idea about the different kinds of harnesses and why they make such a difference.”
Provided very common-sense training advice.
“Very common sense advice”
Enjoyed talking to Sally who offered good ideas and local connection.
“I was delighted to talk to Sally as she had good ideas and is from the same area as my favorite basketball player Caitlyn Clark.”
Despite time difference, Sally contacted reviewer and provided a helpful talk.
“I'm upset with trying to understand the time difference, but after Sally woke me at midnight, we had a nice talk about my puppy”
Sally was consistently helpful and understood Sheltie issues.
“Sally is wonderful! We have talked several times over the past couple of years. She has a Sheltie too so understands some of the issues.”
Sally provided clear, patient puppy training and addressed all concerns.
“Sally is really good and understanding of our wants & needs”
Sally's advice about using a leash indoors was expected to help.
“having the dogs on a leash”
Trainer called from her personal cell phone after call quality broke up.
“she called me from her personal cell phone”
Could not access training modules at all.
“Cant access modules”
Multiple programs transformed dogs' behavior and improved owner confidence.
“The beginner puppy class was a lifesaver.”
Unexpected recurring charges and poor product quality led to dissatisfaction.
“my credit card just got hit for my first recurring charge of $67 today.”
Received several helpful ideas for working with Havanese puppy.
“I felt I received several helpful ideas for working and playing with my Havanese puppy.”
Provided good help and great training tips.
“Good help and great tips”
Housebreaking improved quickly; happy dog and parents now confident.
“House breaking issues appear to be solved in relatively short time.”
Training methods did not lead to puppy potty training success.
“Nothing I tried from training my puppy has led to potty training. I'm at my wits end!”
Training videos were very helpful for training Coco.
“videos have been very helpful in my training Coco”
Course was of no use and wasted money.
“I just wasted a lot of money thinking you were part of Cesar Milan’s organization.”
Attentive support, useful lessons, and access to trainers via Elite club.
“They're very attentive to my needs (brand-new puppy)”
Was charged after immediate cancellation and received no training information.
“My credit card was charged and I never received any pet training information.”
Company delivered on promises though reviewer lacked time to use it.
“Great company...they came through with what they promised (and even more)...”
Company charged multiple times and allegedly took personal information.
“charged me three times when I did not sign up.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TrainPetDog is an online dog training provider offering instructional content for puppy and adult dog owners. It provides structured courses, how-to videos, and written guides on basic obedience, leash skills, and housebreaking. The site lists subscription-based access to courses plus downloadable resources for both new owners and experienced handlers. The platform focuses on behavior changes and practical routines, with step-by-step guidance to build skills.