Reviewers often applaud Gabb’s support team for quick troubleshooting over text and for replacing faulty devices. Parents like the no-internet phone idea and say setup is straightforward. Several customers describe repeated hardware failures with watches and phones. Many negative reviews also mention billing disputes and limited ways to reach support by phone.
Examples from available reviews (Jun 2022 – Mar 2026).
Watch stopped charging but customer service promptly replaced and upgraded it.
“Great customer service!! They even sent a new upgraded watch.”
Purchase, setup, and support were smooth and the watch works well.
“I’ve been very impressed with the entire Gabb purchase, setup and support process.”
Watches die just after warranty and service contracts trap customers.
“The watches conveniently die at the 12 month, one week mark.”
Company double-billed and refused a refund except as long-term account credit.
“I just realized they have been double billing me the entire time.”
Many reviews describe fast, helpful help from support agents via text and chat, and several mention proactive replacements or upgrades. Another set describes billing and account problems that did not get fixed, including delayed deactivations and refused refunds. These two patterns repeat and point to a clear split in service results.
Multiple reviewers cite unexpected fees, restocking charges, and double-billing that lowered the value they felt they received. A smaller group points to quick insurance replacements that reduced costs after damage. Most comments focus on extra charges and billing disputes.
Families often mention easy online ordering, simple setup, and kid-safe features without web browsing. Several reviews note app glitches, ways around parental controls, and slow GPS/watch location updates that required resets. Setup gets frequent praise, but day-to-day reliability problems show up repeatedly.
Many reviews report hardware problems such as devices that stop charging, broken power buttons, dead batteries, GPS and network dropouts, and watches failing soon after the warranty ends. A few people praise watch features, but those comments are less common. Most feedback points to uneven durability and repeat replacements.
Many customers praise responsive text support and mention specific agents who solved their issues. At the same time, several reviews describe limited live chat availability, no phone support, and slow replies about promised feature releases. Together, these accounts suggest communication depends on the channel.
Positive reviews describe smooth buying, quick setup, and helpful support that got working devices into kids’ hands. Negative reviews focus on products that did not work, ongoing charges, and failed escalation that left people paying for service they could not use. Overall, the reviews contrast satisfied family use with unresolved technical or billing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Support was quick and helpful getting the new device set up.
“It was quick and helpful getting us rolling on a new device!”
App limitations help parental control, though some glitches and bypasses exist.
“We so appreciate Gabb services.”
Watch location updates were very delayed but support resolved it after reset.
“the location...Is terrible.”
Purchase, setup, and support were smooth and the watch works well.
“I’ve been very impressed with the entire Gabb purchase, setup and support process.”
Watch stopped charging but customer service promptly replaced and upgraded it.
“Great customer service!! They even sent a new upgraded watch.”
Insurance replacement was quick and hassle-free after I broke the phone.
“since I had the insurance, they replaced it very quickly.”
Setup improved over years; family likes it despite some missing features.
“Gabb set up has become so much easier in the last few years.”
Watches die just after warranty and service contracts trap customers.
“The watches conveniently die at the 12 month, one week mark.”
Easy online purchase, fast delivery, and kid enjoys the device.
“The experience was great.”
Overall pleased; data limits and technical issues exist but support is responsive.
“We have overall been very pleased with our Gabb phone we purchased for my daughter.”
Customer service was great and staff were responsive and helpful.
“Customer service was great and Alec was very responsive.”
Internet-free phones give kids communication while supporting limited technology use.
“We limit technology so the Gabb Phone is a win win for our family.”
Watch initially worked but later failed; GPS, battery, and warranty were disappointing.
“Then one day it just stopped working.”
Device finally worked after performing a factory reset.
“I finally had it working.”
Support promptly answered texts and helped with troubleshooting and returns.
“I have had all my text questions answered quickly, they helped me trouble shoot, know when to return the item to prime and then how to transfer the new device when it arrived.”
Customer service proactively notified and resolved device shipping/activation issue.
“The service I received to remedy this matter was quick and very helpful even though the matter could not get fixed for a few more days.”
Reviewer loves the watch's features.
“Love the features of the watch!”
Received quick and helpful responses from support representatives.
“I received quick & helpful responses through text messages from Sierra and previously Anastaisha.”
Support team was very helpful and kind.
“Very helpful and kind support team!”
Upgrading was simple; customer service helped and tracking provided reassurance.
“Upgrading was simple and a breeze!”
Phone failed under ten months and customer service blamed water damage.
“After less than 10 months the phone stopped charging.”
Returned phones within 24 hours but received large fees and small refund.
“They charged me a restocking fee, an activation fee.”
Phones were buggy, overheated during calls, and had poor call quality.
“First of all, the phones are buggy.”
Account took nearly a year to deactivate and charges persisted.
“I kept getting charged every month for their service and I wasn't using it.”
Watches inferior to Apple Watch and customer service was ineffective.
“Incredibly ineffective customer service.”
They paused service but were charged again and refused refunds.
“This company commits fraud.”
Customer service was terrible and the phone/service disappointed my nephew.
“Worst service ever.”
Multiple software and hardware issues caused lost photos and poor functionality.
“This phone is horrible!!!!!!”
Live chat rarely connects and there's no phone support available.
“Very shady there is no phone number to call and speak to someone either !”
Power button stopped working after six days; replacement is pending.
“I had it for 6 days and the power button stopped working”
Phone lost cellular service and company charged and refused to waive fees.
“First of all, the phone stopped receiving messages and phone calls.”
Company delays promised music features and appears unresponsive to customers.
“Gabb doesn't care about it's customers who paid 200 FREAKING DOLLARS for their "Gabb Phone Plus.”
Phone experienced repeated network outages and was unreliable when needed.
“it had actually been down for several weeks of the 1 month we had the phone.”
Product never worked and company kept charging my credit card fraudulently.
“PRODUCT NEVER WORKED”
Phone repeatedly stopped working; on third replacement and customer service unhelpful.
“they are very unreliable and break easily.”
Service is costly and customer support and website are disappointing.
“customer service is pretty bad, the website is worse”
Product often doesn't work and is overpriced with difficult cancellation.
“Completely useless POS also its a complete scam”
Customer service refused help and still demanded monthly payments for broken watch.
“Worst customer service ever.”
They failed to provide promised location tracking and have punitive cancellation policies.
“They don’t deliver the geographic tracking they promise”
Company double-billed and refused a refund except as long-term account credit.
“I just realized they have been double billing me the entire time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gabb Wireless makes and sells mobile devices for children, including the Gabb Phone and Gabb Watch. It offers subscription plans that restrict web and app access and include parental controls and device management. Gabb also sells device insurance and handles replacements through an online portal. Support is available through live chat and text-based help for troubleshooting and account questions.