Many reviewers like Trip.com for quick, straightforward booking, a clean app layout, and competitive prices. Several describe helpful agents and fast refunds when cases get resolved. A sizeable group reports refunds that never arrive, cancelled or nonexistent flights, and surprise fees. Updates and refund handling draw very different experiences depending on the customer.
Examples from available reviews (Oct 2022 – Mar 2026).
Very easy UX/UI; discount coupons easy to apply and privilege tier worth it.
“very easy UX/UI, easy to apply discount coupon, privilege tier is worth.”
Support investigated and provided full compensation beyond requirements.
“Trip.com offered us a full compensation for the entire trip”
Trip has not refunded over £2000 and delays resolution.
“they still haven't refunded us for their mistake.”
Flight changed without notice, caused costly missed connection and loss.
“My flight from Bangkok to Guangzhou was changed without any prior notification.”
Several reviews mention quick, helpful agents who fixed booking problems and arranged compensation. A recurring set of negative reviews describes refunds being refused, tickets sold for flights that didn’t exist, and slow dispute handling. Low-rated reviews also often mention being charged again or stranded at airports.
Many reviewers point to competitive fares, solid discounts, and loyalty points that reduce trip costs. Others repeatedly flag hidden fees, high baggage charges, and prices that rise when buying multiple seats. Alongside the praise, some users also report overpriced routes or unexpected add-on costs.
Many reviews describe a smooth, fast booking process on mobile and desktop, with clear payment details. A smaller number mention sync issues between mobile and PC apps and a missing OTP step during payment. Overall, usability praise shows up often, while technical glitches appear less frequently.
Some reviewers say hotel listings match reality and highlight the wide choice of properties. A few serious complaints cite dirty rental cars, repeated breakdowns, and noisy hotel rooms. These issues come up less often than comments about booking and support.
Some customers report clear, immediate alerts about refunds and rebooking options, plus quick explanations of refund rules. Others describe flight changes without notice, leading to missed connections and costly outcomes. Reports on proactive communication differ sharply.
Many reviewers describe a positive, long-term relationship with Trip.com, driven by convenience and price. The strongest negative accounts focus on refunds that remain unresolved, charges they didn’t authorize, and services being refused. Reviews split between high ratings for ease and low ratings tied to support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: March 2026
Customer care quickly resolved date issue and reassured the reviewer.
“he helped me fix the ordeal in such a reassuring and clear way”
Excellent service throughout the entire process.
“Excellent service from start to finish”
Flight was cancelled and refund has not yet been issued.
“My cancelled flight until now not yet refunded”
Very easy UX/UI; discount coupons easy to apply and privilege tier worth it.
“very easy UX/UI, easy to apply discount coupon, privilege tier is worth.”
Trip.com is the reviewer's preferred choice.
“Trip.com is my best choice always.”
Reviewer thanks Trip.com and calls experience fantastic.
“fantastic im very thank you”
Easy to find best fares and reliable quick reimbursements for cancellations.
“Easy to find the best tariff on flight bookings and hotels.”
Algorithms raise prices when buying more than two tickets, causing concern.
“the have no mercy when you buying more than 2 tickets.”
Always easy to make reservations and often cheaper.
“it was alweys easy to make Reservaion - also cheaper”
Easy to use with good discounts and pricing.
“Easy, good discounts and good price”
Easy, quick booking and competitive flight prices made reviewer very happy.
“An easy, quick booking process with competitive flight prices. Very happy”
Ticket prices from Fukuoka to Seoul are very high; requesting lower prices.
“Fukuoka to seoul ticket price is so high. Please respond with lower price tickets. Thank you!”
Reviewer is using Trip.com for the first time.
“I am using first time”
The service provided was good.
“Good service”
Reviewer notes very good prices.
“very good prices”
Reviewer had a positive experience.
“A positive experience. good”
The booking process is very easy.
“Very easy to book”
Trip.com enables easy flight booking to many destinations.
“Whenever you wanna flight, just go to Trip.com then you can fly everywhere you wish to.”
Trip.com sold a ticket for a flight that wasn't scheduled and refused reimbursement.
“we had purchased a ticket for a flight that did not exist!”
Excellent service with no problems and easy booking.
“excellent no problems at all, easy booking”
Flight changed without notice, caused costly missed connection and loss.
“My flight from Bangkok to Guangzhou was changed without any prior notification.”
Longtime user finds prices transparent and customer service responsive.
“Prices are transparent, customer service is responsive”
Company is untrustworthy and keeps customers' money regardless of reasons.
“This company is untrustworthy. Do not give your money to them.”
Unexpected baggage fees forced costly additional payments and frustration.
“paid £967 for return flight now they want over £500 again”
Trip refused full refund despite airline reimbursing them.
“Trip only sent me the Scoot vouchers which is about 30% of what we had paid.”
Company blames airlines and provides useless customer service.
“They deflect blame towards the airline if any changes occur which is bogus”
Refund rules were clearly explained and money returned promptly.
“The money came back faster than I thought.”
Paid for checked baggage but airline had no record and Trip.com delayed responses.
“I had to pay an extra USD 35 on the spot.”
Received instant notification and clear refund and rebooking options.
“Refund and rebooking options were super clear.”
Flight change forced an unsuitable schedule and Trip.com denied refund or reasonable alternatives.
“I was then told I had no other options by trip.com”
Rented car had cockroaches and repeated breakdowns; company offered only $50 credit.
“they offered to give me $50.”
Refund rules were clearly explained and money returned promptly.
“The money came back faster than I thought.”
Wide hotel selection and room descriptions matched reality.
“Room descriptions matched reality pretty well”
Incorrect return booking led to expensive change fees and rip off.
“got the exact same flight for £114 . RIP off merchants”
Payment felt secure; app explained verification and data usage.
“Payment felt secure, and the app clearly explained identity verification and data use.”
Received instant notification and clear refund and rebooking options.
“Refund and rebooking options were super clear.”
Booking was canceled yet reviewer was charged again without authorization after dispute.
“they charged me AGAIN without authorization”
Paid €25 for a Louvre ticket that would've been free.
“Just paid 25€ for a Louvre ticket that would've been free for me on the official website.”
Trip rescheduled my flight without agreement and denied refund.
“Trip.com ACCEPT the rescheduled flight on MY BEHALF????”
Trip.com provided no effective assistance, causing us to miss trip.
“Trip.com provided no effective assistance.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trip.com runs an online travel booking platform and mobile apps for flights, hotels, trains, car rentals, and attraction tickets. It offers fare comparisons, multi-city planning, and payment options for leisure and business travelers. Trip.com also has loyalty programs and reward points that can be used on bookings. Users can manage and change bookings through iOS and Android apps, a desktop site, and 24/7 customer support.