Many reviewers like Trip.com for quick, straightforward booking, a clean app layout, and competitive prices. Several describe helpful agents and fast refunds when cases get resolved. A sizeable group reports refunds that never arrive, cancelled or nonexistent flights, and surprise fees. Updates and refund handling draw very different experiences depending on the customer.
Examples from available reviews (Oct 2022 – Mar 2026).
Very easy UX/UI; discount coupons easy to apply and privilege tier worth it.
“very easy UX/UI, easy to apply discount coupon, privilege tier is worth.”
Support investigated and provided full compensation beyond requirements.
“Trip.com offered us a full compensation for the entire trip”
Trip has not refunded over £2000 and delays resolution.
“they still haven't refunded us for their mistake.”
Flight changed without notice, caused costly missed connection and loss.
“My flight from Bangkok to Guangzhou was changed without any prior notification.”
Several reviews mention quick, helpful agents who fixed booking problems and arranged compensation. A recurring set of negative reviews describes refunds being refused, tickets sold for flights that didn’t exist, and slow dispute handling. Low-rated reviews also often mention being charged again or stranded at airports.
Many reviewers point to competitive fares, solid discounts, and loyalty points that reduce trip costs. Others repeatedly flag hidden fees, high baggage charges, and prices that rise when buying multiple seats. Alongside the praise, some users also report overpriced routes or unexpected add-on costs.
Many reviews describe a smooth, fast booking process on mobile and desktop, with clear payment details. A smaller number mention sync issues between mobile and PC apps and a missing OTP step during payment. Overall, usability praise shows up often, while technical glitches appear less frequently.
Some reviewers say hotel listings match reality and highlight the wide choice of properties. A few serious complaints cite dirty rental cars, repeated breakdowns, and noisy hotel rooms. These issues come up less often than comments about booking and support.
Some customers report clear, immediate alerts about refunds and rebooking options, plus quick explanations of refund rules. Others describe flight changes without notice, leading to missed connections and costly outcomes. Reports on proactive communication differ sharply.
Many reviewers describe a positive, long-term relationship with Trip.com, driven by convenience and price. The strongest negative accounts focus on refunds that remain unresolved, charges they didn’t authorize, and services being refused. Reviews split between high ratings for ease and low ratings tied to support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: March 2026
Loyal user recommends Trip.com and has recommended it widely.
“I’ve literally recommended Trip.com to my whole family.”
Loyal user recommends Trip.com and has recommended it widely.
“I’ve literally recommended Trip.com to my whole family.”
Loyal user recommends Trip.com and has recommended it widely.
“I’ve literally recommended Trip.com to my whole family.”
Trip has not refunded over £2000 and delays resolution.
“they still haven't refunded us for their mistake.”
Booking and canceling trains was easy with clear refund terms.
“Canceling one was just a tap in the ‘My Bookings’ section.”
Hotel room was too loud to sleep and company didn't hold hotel accountable.
“Received a room that was too loud to sleep in.”
Poor customer support left reviewer stuck at the airport for ten hours without help.
“I got stuck in an airport for 10 hours.”
Agent helped resolve refund quickly and provided excellent customer service.
“resolving my refund quickly.”
Flexible ticket change was charged a much higher fare difference than shown online.
“the Trip.com website itself clearly showed the fare difference for the new ticket was only $29 USD.”
Could not obtain reservation confirmation and customer service couldn't resolve it.
“never got a confirmation.”
Mobile and PC apps not synchronized, causing reservation retrieval confusion.
“My Mobile App and PC version of Travel.com is not synchronized.”
Offers cheap flights and hotels with points and rewards.
“cheap flights and hotel cost, points and rewards.”
Booking process was very quick and smooth.
“Very quick and smooth booking”
Support investigated and provided full compensation beyond requirements.
“Trip.com offered us a full compensation for the entire trip”
The transaction was very fast.
“Great! very fast transaction.”
The service is user friendly.
“User friendly.”
Reviewer had a good experience with Trip.com.
“I had good experience with Trip.com Thanks”
Service was fast and helpful.
“fast and helpful”
The service is very easy to use.
“Very easy to use”
Reviewer describes the service as perfect.
“perfect !!!”
The platform is easy to use and book.
“Easy to use and book.”
The service is convenient and fast.
“Convenient and fast.”
The app is easy to use and service is excellent.
“Easy to use the app and excellent service. Great accuracy.”
Great experience but payment deducted without OTP.
“payment does not ask for any OTP”
Purchased checked luggage but booking confirmation showed no checked baggage.
“we bought 10kg checked luggage each yet it stated on our booking confirmation we didn’t have checked luggage”
Received excellent service and informations.
“Excellent service and informations”
Agent Tim helped add check-in baggage after booking, resolving frustrations.
“agent Tim manage to help me with that”
Reviewer calls Trip.com a great company.
“Great company”
Able to book a complicated multi-city trip successfully.
“Was able to book a complicated multi city trip on trip dot com! Kudos!”
Reviewer expresses love for Trip.com.
“I love trip.com”
I recently used Trip.com to book my hotel and flights for a quick weekend getaway, and I was extremely impressed with their service. Not only did they have great prices on both hotels and flights, but their customer service was top-notch.
Whenever I had a question or concern about my reservation, I could easily reach out to their 24/7 customer support team and receive prompt assistance. The representatives were friendly, knowledgeable, and patient in answering all of my inquiries.
In addition to the excellent customer service provided by Trip.com, the website itself is user-friendly and easy to navigate. Searching for flights or hotels was a breeze with clear filters and sorting options available.
Overall, I highly recommend using Trip.com for anyone looking to book affordable travel accommodations without sacrificing quality or reliable customer service. My experience with them left me feeling confident that I made the right choice in choosing this site for my trip planning needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trip.com runs an online travel booking platform and mobile apps for flights, hotels, trains, car rentals, and attraction tickets. It offers fare comparisons, multi-city planning, and payment options for leisure and business travelers. Trip.com also has loyalty programs and reward points that can be used on bookings. Users can manage and change bookings through iOS and Android apps, a desktop site, and 24/7 customer support.