Customers often point to repeat service problems with deliveries, returns, and refunds. Shoppers describe gift vouchers that cannot be used and a returns portal that sometimes prevents returns. Many satisfied buyers praise the fit and pricing. Communication ranges from quick help from a real person to long runs of automated replies.
Examples from available reviews (Dec 2021 – Mar 2026).
Received gift voucher without PIN and cannot use refund.
“it has no PIN number so I cannot use it to purchase replacements!”
Good products, low prices, and fast delivery.
“Great products, great prices, fast delivery :)”
Customer service used repeated AI responses and refused a timely return.
“Repeated AI answers with no actual human.”
Customer service agent Kai responded quickly and resolved problem.
“worker named Kai was very fast and nice in responding and resolving the problem.”
Reviews frequently mention late or missing deliveries and orders arriving incomplete. Several customers say refunds were issued as gift vouchers with unusable PINs, or that refunds were delayed after returns. A smaller group reports that support resolved the problem successfully.
Several reviewers highlight low prices and acceptable quality, especially during sales. Complaints focus on high return shipping fees and being charged to return faulty items. Negative comments about value show up more often than praise for long-term durability.
Users report glitches in the returns portal and broken tracking that stop returns and exchanges. Some say the size guide was inaccurate and caused delays. Positive notes about easy checkout or early delivery appear, but less often.
Many reviews say items fit well, feel comfortable, and meet price expectations during promotions. A smaller number mention products arriving damaged or faulty. Praise for fit, including options for taller customers, appears regularly.
Many reviews complain about automated replies, slow responses, and repeated bot messages. Several posts call out a named agent (Kai) and a few other representatives for quick, effective help. Positive human support appears, but complaints about automation clearly dominate.
Feedback shows a clear split between satisfaction with the products and frustration with service. Low ratings center on delivery, returns, and refund handling. High ratings point to fit, price, and occasional strong help from an agent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Company's responses are unhelpful and issue remains unresolved since July.
“it relates to JULY LAST YEAR!!!!”
Company's responses are unhelpful and issue remains unresolved since July.
“it relates to JULY LAST YEAR!!!!”
Credit note issued months late and expired before use.
“credit note has an expiry date of the 8th February 2026”
Credit note issued months late and expired before use.
“credit note has an expiry date of the 8th February 2026”
Refund issued as unusable gift card and unresolved after many emails.
“Issued refund as a gift card however no pin provided so cannot use.”
Refund issued as unusable gift card and unresolved after many emails.
“Issued refund as a gift card however no pin provided so cannot use.”
Returns portal broken for several days, preventing return labels.
“Another day and the Returns Portal STILL isn’t working.”
Returns portal broken for several days, preventing return labels.
“Another day and the Returns Portal STILL isn’t working.”
Good products, low prices, and fast delivery.
“Great products, great prices, fast delivery :)”
Good products, low prices, and fast delivery.
“Great products, great prices, fast delivery :)”
System reverted address and customer support slow to resolve.
“their system reverted to my previous address without warning.”
System reverted address and customer support slow to resolve.
“their system reverted to my previous address without warning.”
Only one item received from ten; support unhelpful and unresolved.
“I ordered 10 items, but only received 1.”
Only one item received from ten; support unhelpful and unresolved.
“I ordered 10 items, but only received 1.”
Address change failed; parcel delivered to old address and claim denied.
“it was being shipped to my old address where I no longer live.”
Address change failed; parcel delivered to old address and claim denied.
“it was being shipped to my old address where I no longer live.”
Received gift voucher without PIN and cannot use refund.
“it has no PIN number so I cannot use it to purchase replacements!”
Received gift voucher without PIN and cannot use refund.
“it has no PIN number so I cannot use it to purchase replacements!”
Next-day and premium delivery now frequently delayed.
“Service has collapsed.”
Next-day and premium delivery now frequently delayed.
“Service has collapsed.”
Reviewer loves the brand and finds everything fine.
“Best UK brand , everything is fine , Love it Boohoo”
Reviewer loves the brand and had a positive experience.
“Best UK brand , everything is fine , Love it Boohoo”
Refund policy and customer service were awful; will never return.
“I have no words for their refunds policy and customer service”
Reviewer found refunds policy and customer service awful and won't return.
“I have no words for their refunds policy and customer service, just awful.”
Gift voucher never arrived and support failed to recognize order.
“they claim not to recognise the number.”
Gift voucher never arrived and customer service failed to resolve the issue.
“they ask for the order number.”
Gift certificate doesn't work and customer service hasn't solved it.
“it doesn't work,I've exchanged around 10 emails with them now.”
Received a non-working gift certificate and customer service did not resolve it.
“it doesn't work”
High return shipping cost exceeded order value and company refused cover.
“shipping costs to return the package to UK was more than 300€.”
High return shipping to UK exceeded order cost and company refused to cover it.
“175€ order - 300€ return cost”
Paid for next day delivery but order did not arrive next day.
“my order did not arrive the next day.”
Paid for next-day delivery but order did not arrive and support was unhelpful.
“my order did not arrive the next day.”
Refund issued as gift card despite eligibility and delivery delays occurred.
“Complete scammers.”
Reviewer was forced to accept a gift card refund and experienced late delivery.
“Complete scammers.”
Fits tall men well and quality matches price during sales.
“The quality is adequate for the pricing during sales.”
Found BoohooMAN suitable for tall men with adequate quality and good fit.
“I searched for fashion for tall men”
Package marked delivered to wrong place and customer service unhelpful.
“My package is showing as delivered but I didn’t receive it.”
Package marked delivered but not received, customer service hasn't resolved delivery error.
“My package is showing as delivered but I didn’t receive it.”
Unable to get clear returns address and now awaiting refund.
“no correct return address was ever provided.”
Support failed to provide a correct returns address causing return delays and no refund.
“no correct return address was ever provided.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BoohooMAN is a UK online menswear retailer selling clothing, footwear, and accessories. It sells through its website and mobile shopping channels, with seasonal drops and frequent promotions. The brand focuses on younger male shoppers, offering fast-fashion styles in a range of sizes. BoohooMAN ships internationally and provides several delivery choices, including express options.