Many customers praise fast delivery, accurate descriptions, and low prices on furniture, garden items, and appliances. Several reviews mention sturdy builds and an easy ordering process. Another group says orders never arrived, parts were missing or broken, and support either refused refunds or stayed silent. Multiple reviews also point to defects that created safety risks or left products unusable.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick shipping and timely delivery.
“Quick shipping”
Support responded promptly and resolved the issue efficiently.
“The response was prompt, and the issue was resolved effectively and efficiently.”
Item not delivered and refund refused; customer service was unhelpful.
“I paid for an item that was never delivered”
Pushchair wheel fell off while walking, posing serious safety risk.
“The tandem pushchair wheel fell off”
Many reviews describe helpful, professional staff who fixed delivery issues or replaced broken parts quickly. Another cluster shares problems that never got resolved, including deliveries sent to the wrong address, refunds denied, and no follow-up after damage claims. Several customers also mention inconsistent handling and return steps that were hard to understand.
Reviewers often point to competitive pricing and strong value for furniture, outdoor gear, and appliances. Value-for-money praise shows up frequently, while price complaints are rare in these reviews.
Many customers say the site is easy to use, ordering is simple, and shipping is fast. Multiple reviews also describe installation and assembly setbacks, with unclear instructions and parts that didn’t line up, which stretched setup time.
Many reviews say items feel durable, look well made, and match the photos and descriptions. Others report defects and safety failures, including products collapsing, wheels coming off, weak fabric, and color differences that led to returns or replacements.
Some customers report quick, professional replies and clear shipping updates from support. Others say they received no shipping updates, got no response after reporting damage, and questioned whether outside reviews were genuine.
Many buyers are happy with the price, quick delivery, and products that do what they need. A notable subset ran into service breakdowns that were never fixed, leading to missing orders, refused refunds, or safety issues. Reviews show a sharp split between smooth purchases and cases where support did not resolve the problem.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Quick shipping and timely delivery.
“Quick shipping”
Quick delivery; undamaged, sturdy set assembled easily at a good price.
“Delivery was quick, product was undamaged and went together quite easily.”
Product was well made and buying/delivery experience was good.
“Product well made and as advertised.”
Website and ordering were easy with fairly quick delivery.
“Easy website, easy ordering, fairly quick delivery”
Received bent shelving; support blamed shippers and offered inadequate refund.
“We received a storage piece that had a bent piece from production.”
Purchase process was easy and went very well.
“Purchase went very well.”
Item delivered to wrong address and claim was rejected by support.
“Item not delivered, or rather, delivered to a mystery address.”
Reviewer reports they received excellent service from Costway.
“Excellent service, thank you.”
Product was great, reasonably priced, and shipped fast.
“Great Product and a very reasonable price, fast shipping”
Received wrong color head unit than ordered.
“was sent a white one”
End tables looked nice and were sturdy.
“End tables were very nice looking and sturdy.”
Order arrived on time without damage.
“On time and no damage.”
Service associate handled broken-part issue professionally and resolved it immediately.
“handled my issue with broken part on very professional manner.”
Purchased wooden planters and was extremely pleased with product quality.
“am extremely pleased with them.”
Beds were excellent quality, well-priced, and easy to assemble.
“prices were exceptional and the quality was excellent.”
Received correct order with helpful assistance from staff.
“Had great help with your assistants getting my order right.”
Order has not been received by the customer.
“I haven't received it”
Product matched expectations at a great price and delivered fine.
“Great price for product.”
Shipping was fast and prompt.
“Shipping was fast,”
Everything had been fine up until now.
“Up until now everything was fine”
Massage chair is great and everyone in the family loves it.
“Great massage chair.”
Company located out-of-stock items and provided great customer service.
“they went out of their way to find them and get them to me.”
Repeat customer praises timely delivery, accurate descriptions, and quality.
“items arrive on time and as described.”
My questions were answered by customer service.
“questions were answered”
Chairs matched pictures, were good quality, quick delivery, and easy assembly.
“they looked just like the picture online”
Product met expectations and delivery was fast.
“Just what I wanted and fast delivery.”
Hampers were easy to assemble, well-made, and delivered quickly.
“so easy to put together, no hammers or screw drivers”
Fabric feels cheap and like plastic.
“Fabric is cheap feels like plastic.”
Delivery delays and poor service response were problematic.
“the delivery timeline as well as the lack of service response was an issue.”
Fan works well but its clock is defective and loses time.
“the clock is defective.”
Seamless experience from ordering through delivery.
“Seamless experience from ordering through delivery.”
Product was easy to install and worked well.
“Easy to install and works great”
Multiple purchases were as described, good value, and delivered quickly.
“they are always as described, good value and delivered quickly.”
Night tables were attractive but took hours to assemble due to misaligned holes.
“installation was an absolute nightmare.”
Delivery was very fast, item well packed, and price great.
“Very fast delivery, item was packed well.”
Good product quality and efficient staff produced a pleasant shopping experience.
“Very good quality of products.”
Product had excellent quality for the price and matched description.
“Excellent quality for the price.”
Order arrived damaged and replacement request received no response.
“No word from them since 5days”
Assembly instructions were unclear but final product was nice.
“Assembly instructions were a little sketchy”
Product offered good value for a budget.
“Good value for price, especially when you are on a budget.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Costway runs an online store for home goods, furniture, outdoor equipment, appliances, and baby products. The site offers product pages with photos and specs, plus online checkout for direct purchases. Orders ship via third-party carriers from company warehouses to domestic and international addresses. Customers can reach support online for order questions, returns, and warranty requests.