Reviews show Footasylum is often perceived as a quick, easy-to-use online retailer with fast delivery and responsive customer support. Multiple customers name individual staff members who helped resolve delivery problems, cancellations and returns. A few reviewers reported faulty items or longer-than-expected refund processing, but say staff assisted. If you’re considering Footasylum, check its delivery options, tracking updates and the returns/refund timelines before ordering.
Examples from available reviews (Aug 2022 – Feb 2026).
Customer had a smooth shopping experience with high-quality items and delivery.
“my customer experience was excellent.”
Staff provided caring, professional customer service resolving delivery concerns.
“all of their staff shown such a great level of care and professionalism that I've never seen before.”
They were helped with a delayed return refund which is still pending.
“Very helpful sorting out my return as waiting along time for money to be processed”
Razia helped with my faulty item return.
“Razia was very helpful with my faulty item return”
Most reviews describe fast, accurate delivery and reliable shipping; several note courier problems that Footasylum helped resolve or refunded.
A small number of reviewers mention competitive prices, offers and free delivery thresholds; the signal is positive but based on limited mentions.
Customers frequently report an easy-to-use website, smooth checkout and clear tracking updates, describing ordering as quick and straightforward.
Product remarks are mixed: some customers say items match descriptions and are high quality, while a few report receiving faulty items needing returns.
Many reviewers praise named staff for helpful, prompt responses on refunds, cancellations and lost parcels; a minority report slow refund processing.
Most reviewers give a positive overall account: fast delivery, helpful support and easy ordering, with isolated issues resolved by staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Website easy to navigate; order delivered within two days.
“Ordered and delivered within two days.”
Website easy to navigate; order delivered within two days.
“Ordered and delivered within two days.”
Good product at a good price with fast delivery.
“Good product, good price, fast delivery. Happy customer”
Good product at a good price with fast delivery.
“Good product, good price, fast delivery. Happy customer”
Ordering was easy and delivery was quick.
“Really easy to order from Footasylum and a quick delivery.”
Ordering was easy and delivery was quick.
“Really easy to order from Footasylum and a quick delivery.”
Rapid delivery; reviewer was very impressed and will use again.
“Rapid delivery, very impressed would defo use again.”
Rapid delivery; reviewer was very impressed and will use again.
“Rapid delivery, very impressed would defo use again.”
They never received goods and still await a refund despite contact.
“Shocking customer service, Never received my goods and a month on still no refund.”
They never received goods and still await a refund despite contact.
“Shocking customer service, Never received my goods and a month on still no refund.”
Excellent trainer selection and next-day standard delivery; completely satisfied.
“Excellent selection of trainers to choose from delivered next day even though it was through standard delivery , 100 percent satisfied.”
Excellent trainer selection and next-day standard delivery; completely satisfied.
“Excellent selection of trainers to choose from delivered next day even though it was through standard delivery , 100 percent satisfied.”
Sammia resolved the customer's issue quickly.
“Sammia was really helpful, and resolved my issue quickly.”
Sammia resolved the customer's issue quickly.
“Sammia was really helpful, and resolved my issue quickly.”
Sale pricing varied by size and cashier was rude at checkout.
“The cashier lady serving us today was also quite intimidating and rude - handling our box roughly and talking to us like we were bothering her.”
Sale pricing varied by size and cashier was rude at checkout.
“The cashier lady serving us today was also quite intimidating and rude - handling our box roughly and talking to us like we were bothering her.”
Returns were not free as app required £2.50 locker charge.
“terms say free returns but on app it says to go to a locker and £2.50 will be charged”
Returns were not free as app required £2.50 locker charge.
“terms say free returns but on app it says to go to a locker and £2.50 will be charged”
They were helped and lost items were replaced.
“Great help replaced my lost items”
They were helped and lost items were replaced.
“Great help replaced my lost items”
A refund issue was resolved quickly via WhatsApp.
“all through watts app which made everything so much easier”
Refund issue resolved quickly via WhatsApp customer communication.
“sorted it, all through watts app which made everything so much easier”
They loved the clothes and received fast delivery.
“loved the clothes. Fast delivery. Highly recommend!!”
Liked the clothes and fast delivery; highly recommended.
“loved the clothes. Fast delivery.”
The clothing was good quality.
“Good quality clothing”
Found the clothing to be good quality.
“Good quality clothing”
Great product quality and fast delivery recommended.
“Great quality and fast delivery recommend”
Great product quality and fast delivery, reviewer recommends.
“Great quality and fast delivery recommend”
Live chat helped locate lost parcel and resent the order.
“Tyler helped me to find that out and to resend the order.”
Customer service agent Tyler located lost parcel and resent order.
“Tyler helped me to find that out and to resend the order.”
Easy ordering and next-morning delivery with great product quality.
“Ordered 10 pm delivered next day 10am.”
Easy ordering and very fast next-day delivery impressed reviewer.
“Ordered 10 pm delivered next day 10am.”
Great clothing choice and first-class service.
“Great choice of clothing and lighting service First Class”
Wide clothing selection and first-class service praised.
“Great choice of clothing and lighting service First Class”
First time ordering was a very good experience.
“My first time ordering from foot asylum and it was very good”
First-time order experience was very good.
“My first time ordering from foot asylum and it was very good”
Their service and delivery were great.
“Great service and delivery”
Experienced great service and delivery.
“Great service and delivery”
Order arrived quickly; happy with purchase and website layout.
“My order came very quick and I was very happy with my purchase and how footasylum has it layout”
Quick delivery and satisfaction with product and store layout.
“My order came very quick”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Footasylum is a UK-based retailer of branded trainers and streetwear that sells footwear, apparel and accessories for men, women and children. The company operates an online store alongside physical shops across the UK, offers standard delivery and returns processes, and provides customer support for order issues. People researching Footasylum reviews commonly check delivery speed, returns handling and customer service responsiveness.