Customers often mention very fast delivery and a website that’s easy to order from. Reviews frequently praise specific customer service agents for sorting lost parcels and exchanges. A clear run of complaints points to late or missing refunds and delivery problems that don’t get resolved. Some customers also say items arrived damaged or poor quality.
Examples from available reviews (Aug 2022 – Mar 2026).
Easy ordering and very fast next-day delivery impressed reviewer.
“Ordered 10 pm delivered next day 10am.”
Sammia resolved the customer's issue quickly.
“Sammia was really helpful, and resolved my issue quickly.”
Returned items received but refund delayed and customer service poor.
“I'm Still waiting on my Refund”
Received trainers in poor condition and low-quality packaging.
“£90 trainers and like they from a cheap market stall.”
Positive reviews often name agents who fixed lost-parcel and exchange problems. Negative feedback tends to focus on refunds that don’t get sorted, orders that are cancelled, and staff who don’t follow up. Both themes show up repeatedly in service comments.
Many customers point to strong sale prices and appealing deals as reasons to buy. Some complain about unexpected return charges and sale prices that vary by size. A few reviews also flag negative checkout encounters in store tied to staff behaviour.
Reviewers regularly describe the website as simple and quick to use. Fast delivery comes up often as part of the ordering experience. A small number of comments mention inconsistencies in the app or listings around returns and sizing.
Many reviewers say the clothing and trainers arrived in good condition and feel good quality. Others report dirty, damaged, or second-hand items being sold as new. These two tracks create a clear split in product feedback.
Customers often describe helpful live chat and agent conversations that solved issues quickly. Other reviews mention chats ending abruptly, cancellation requests being ignored, and weak follow-up. Several people say refund and return updates arrived late even after they tried to make contact.
Feedback divides between smooth, fast orders with strong help from agents and experiences marked by missing refunds, incorrect or poor-condition items, and poor in-store interactions. The main positive theme is speed and ease when ordering. The main negative theme is refunds and delivery issues that aren’t resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
I recently purchased trainers and apparel from Foot Asylum, and I must say that my customer experience was excellent. The website is easy to navigate, with a wide selection of men's, women's, and kids' clothing and footwear available at competitive prices.
One thing that stood out to me was the free UK delivery on all orders over £60. It's always great to save money on shipping costs! Additionally, I appreciate the option for free UK returns if necessary.
The checkout process was smooth and hassle-free. The confirmation email even included a tracking number so I could keep an eye on my package as it made its way to me.
When my order arrived, everything was packaged neatly and securely. The items were just as described online – high quality with attention paid to every detail. I am thrilled with my purchase overall.
Overall, Foot Asylum delivers an exceptional shopping experience for anyone looking for trendy trainers or apparel at reasonable prices while providing reliable shipping services '
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Footasylum is a UK retailer focused on trainers, streetwear, footwear, and casual clothing. It sells through an online store and physical shops across the UK and Ireland. The website features branded trainers, seasonal ranges, sale sections, and size filters. Shoppers can choose standard or expedited delivery and use an online returns portal. Support is available by phone, email, and through in-store teams.