Reviews show Footasylum is often perceived as a quick, easy-to-use online retailer with fast delivery and responsive customer support. Multiple customers name individual staff members who helped resolve delivery problems, cancellations and returns. A few reviewers reported faulty items or longer-than-expected refund processing, but say staff assisted. If you’re considering Footasylum, check its delivery options, tracking updates and the returns/refund timelines before ordering.
Examples from available reviews (Aug 2022 – Feb 2026).
Customer had a smooth shopping experience with high-quality items and delivery.
“my customer experience was excellent.”
Staff provided caring, professional customer service resolving delivery concerns.
“all of their staff shown such a great level of care and professionalism that I've never seen before.”
They were helped with a delayed return refund which is still pending.
“Very helpful sorting out my return as waiting along time for money to be processed”
Razia helped with my faulty item return.
“Razia was very helpful with my faulty item return”
Most reviews describe fast, accurate delivery and reliable shipping; several note courier problems that Footasylum helped resolve or refunded.
A small number of reviewers mention competitive prices, offers and free delivery thresholds; the signal is positive but based on limited mentions.
Customers frequently report an easy-to-use website, smooth checkout and clear tracking updates, describing ordering as quick and straightforward.
Product remarks are mixed: some customers say items match descriptions and are high quality, while a few report receiving faulty items needing returns.
Many reviewers praise named staff for helpful, prompt responses on refunds, cancellations and lost parcels; a minority report slow refund processing.
Most reviewers give a positive overall account: fast delivery, helpful support and easy ordering, with isolated issues resolved by staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service agent failed to resolve a claimed delivery issue.
“My order did not arrive to me or my concierge”
Received allegedly used items sold as new, horrific experience.
“they sell used/second hand and sell as new items.”
Cancellation requests ignored and unhelpful customer service prevented cancellation.
“Worst customer service ever”
Parcel arrived on time but shoes were too small; returns impressed.
“I was really impressed with the returns method”
Good selection and straightforward checkout with hoped-for quick delivery.
“A very good selection to view, a straight forward procedure to choose and pay”
Footasylum refunded shipping and reshipped after delivery company error.
“footasylum was very helpful and refunded my shipping and also sent me my new order.”
The process was straightforward, quick, and easy.
“Very straight forward , quick and easy”
Razia helped with my faulty item return.
“Razia was very helpful with my faulty item return”
Marz efficiently resolved a lost-parcel issue.
“Marz was very helpful and understanding when my parcel got lost”
They love the company's offers.
“Love their offers!”
They were helped with a delayed return refund which is still pending.
“Very helpful sorting out my return as waiting along time for money to be processed”
Kyle provided very good and helpful service.
“Very good Kyle was a great help”
Staff provided caring, professional customer service resolving delivery concerns.
“all of their staff shown such a great level of care and professionalism that I've never seen before.”
Fast delivery and an easy, efficient ordering experience.
“Very fast delivery, efficient. Easy website to order from.”
Marz helped cancel an order placed by mistake.
“Marz was very helpful in cancelling my order i placed by mistake 👍👍”
Reviewer describes their experience as excellent.
“excellent ,”
They say delivery is always fast.
“Fast delivery always”
They praise the first delivery and product quality.
“I can’t believe the first delivery and quality things”
Chloe provided excellent help resolving a delivery issue.
“The help from a young lady called Chloe was excellent, the matter was taken in hand to resolve.”
Tanveer provided excellent customer service.
“Tanveer was very helpful”
Delivery was perfect and fast.
“Perfect and fast delivery”
Website was quick and easy; delivery was fast with updates.
“The website was so quick and easy to use, no glitches, easy to navigate.. Delivery was super quick, and I was kept updates at all times..”
They received amazing service, especially from Abbie.
“Amazing service, thank you so much specially Abbie”
Reported alleged racist manager behavior and refused refund within policy.
“racist and discriminatory behavior”
Order marked delivered but store had no record; customer service unhelpful.
“They closed the online chat abruptly and left me out of pocket.”
Returned items received but refund delayed and customer service poor.
“I'm Still waiting on my Refund”
Received men's shoes labeled as women's and faced expensive returns.
“They advertised a shoe as a women's size 7 and I received a Mans shoe”
Returned coat tracked to Footasylum but refund repeatedly delayed.
“Finally tracked parcel to foot asylum so waited for refund.”
Multiple orders canceled and account banned after customer inquiries.
“4 orders canceled in a row”
Received trainers in poor condition and low-quality packaging.
“£90 trainers and like they from a cheap market stall.”
Wrong items delivered and customer service refuses refunds.
“first order completely wrong items came”
Missing socks; company claims packing CCTV shows correct packing.
“was told that cctv had been checked of my order being packed”
One item missing from delivery and company didn't believe customer.
“I was missing a tshirt from the order.”
Interviewee experienced disrespectful and rude manager behavior.
“she was very rude and disrespectful”
Returned coat lost and company refused refund despite return proof.
“Never get the refund!”
Exchange request returned with same size, warehouse rejected for alleged damage.
“they just send me back with same size stating that the box is damaged”
Received dirty items and encountered rude live chat support.
“Every time I have ordered from Footasylum they are all dirty.”
Exchange denied despite stated free return policy and no flexibility.
“No was the answer, it has to be within 28 days.”
Believes a staff member with cancer was unfairly dismissed and criticized company.
“was fired just weeks after receiving her cancer diagnosis.”
Parcel marked delivered with photo; driver suspected of stealing and company unhelpful.
“Delivery driver left a photo of the map of my street as ' proof of delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Footasylum is a UK-based retailer of branded trainers and streetwear that sells footwear, apparel and accessories for men, women and children. The company operates an online store alongside physical shops across the UK, offers standard delivery and returns processes, and provides customer support for order issues. People researching Footasylum reviews commonly check delivery speed, returns handling and customer service responsiveness.