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The Outnet
Reviews & Experiences

Reviewers often mention fast delivery, careful packaging, and good access to discounted designer pieces. Many complaints center on returns and refunds, along with parcels mishandled by couriers. Several shoppers also note inconsistent sizing and occasional defects. Experiences with customer support range from quick fixes to long, unhelpful delays.

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Overview & Key Metrics

Review count
100
Sources
trustpilot.com, sitejabber.com, reviews.io, Collected.reviews
Last updated
March 2026

What reviewers often mention

🎯

Service quality

Most negative feedback targets what happens after purchase. Reviewers describe parcels lost or delivered to the wrong place, long refund checks, and problems that stayed unresolved after multiple attempts. Other shoppers report smooth fulfilment and helpful staff when issues are straightforward.

💰

Value for money

Many customers like the discounted prices on designer labels and say the buys feel worth it. Some raise issues with surprise taxes, higher prices on relisted items, and steep pricing in certain categories such as shoes. A few mention final-sale rules that blocked returns on expensive items.

⚡

User experience

Shoppers describe a site that’s easy to use, with clear photos and sizing details. Several reviews mention checkout errors, payments being held, and trouble finding promo codes, which stopped orders or slowed refunds. Many buyers also call out fast international delivery and solid packaging.

🔧

Product quality

Many reviewers say items are authentic, well made, and match the description. Others report poor tailoring, missing tags, broken parts, and occasional infestation or heavily damaged goods. Fit varies from item to item, which gives some buyers confidence and leads others to return purchases.

📞

Communication

A recurring complaint is slow replies, scripted responses, or no useful answer. Other reviewers describe quick email responses and issues resolved after reaching out. Several complaints tie weak communication to return problems or courier disputes that never got settled.

⭐

Overall experience

Reviews split between happy repeat buyers and shoppers who ran into major fulfilment or after-sale problems. Positive comments focus on selection, packaging, and fast delivery. Negative experiences cluster around returns, refunds, courier failures, and support falling short.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (60) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026

Mata Tsagareishvili experience

Reviewer expresses satisfaction and gratitude for their purchase.

“i love it, thanks for it”

Feb 16, 2026 · trustpilot.com
Mata Tsagareishvili
Feb 16, 2026 · trustpilot.com
CP service

Fantastic selection, easy filtering, with outstanding delivery and customer support.

“Delivery and customer support is outstanding.”

Feb 14, 2026 · trustpilot.com
CP
Feb 14, 2026 · trustpilot.com
LeighCH service

Returned items; refund processed in two weeks despite a quality concern.

“full refund processed and received in one more week”

Feb 13, 2026 · trustpilot.com
LeighCH
Feb 13, 2026 · trustpilot.com
Jennifer Thommeny service

Longtime customer praises Australian customer service and notes sizing variability.

“their customer service is located in Australia and is excellent”

Feb 13, 2026 · trustpilot.com
Jennifer Thommeny
Feb 13, 2026 · trustpilot.com
Emma service

Express shipping arrived in two days; items well packaged and as pictured.

“VERY well packaged and both items EXACTLY as pictured”

Feb 11, 2026 · trustpilot.com
Emma
Feb 11, 2026 · trustpilot.com
Camila service

Sizing mismatch and being denied return because of final sale upset repeat customer.

“I’m trying to return it but customer service is giving me flack for it”

Feb 09, 2026 · trustpilot.com
Camila
Feb 09, 2026 · trustpilot.com
Winnie service

Return process failed due to incorrect label and poor communication, causing delays.

“Wrong shipment label / waybill issued by OUTNET”

Feb 06, 2026 · trustpilot.com
Winnie
Feb 06, 2026 · trustpilot.com
genevieve brannigan communication

No reply from customer support after over a week about an urgent return.

“I emailed customer support more than a week ago and no reply”

Feb 05, 2026 · trustpilot.com
genevieve brannigan
Feb 05, 2026 · trustpilot.com
Veselina Georgieva experience

Reviewer is very, very satisfied with The Outnet.

“Very, very satisfied just with OUTNET!”

Feb 05, 2026 · trustpilot.com
Veselina Georgieva
Feb 05, 2026 · trustpilot.com
Jelena Saric experience

Packages arrive expertly packaged and feel luxe despite discounted prices.

“The packages always arrive expertly packaged, very professional”

Feb 05, 2026 · trustpilot.com
Jelena Saric
Feb 05, 2026 · trustpilot.com
Matias Nicholaij Valentin Øise service

Customer reports unresponsive service and alleges withheld goods and fraud concerns.

“The 24/7 customer service is a lie; you get a generic AI response”

Feb 05, 2026 · trustpilot.com
Matias Nicholaij Valentin Øise service

Customer alleges unresponsive service and suspected fraud over withheld order.

“The Outnet are liars, scammers, and thieves.”

Feb 05, 2026 · trustpilot.com
Toni A. service

Jeans were much larger than stated size and customer service was poor.

“I ordered a UK size 12, the jeans are easily a 16/18”

Feb 04, 2026 · trustpilot.com
Toni A. service

Sale item arrived massively oversized and customer service refused help.

“the jeans are huge.”

Feb 04, 2026 · trustpilot.com
Clemmie Johnson service

Return lost by UPS and The Outnet was unresponsive about resolution.

“UPS lost the parcel.”

Feb 04, 2026 · trustpilot.com
Clemmie Johnson service

Return lost by courier and Outnet failed to assist or refund.

“UPS lost the parcel.”

Feb 04, 2026 · trustpilot.com
Meropi communication

Contacted them about a delay and they resolved it promptly.

““I contacted them by email about the delay with my order, and they resolved it promptly.””

Feb 03, 2026 · trustpilot.com
Meropi service

Customer emailed about delay and issue was resolved promptly.

“I contacted them by email about the delay with my order, and they resolved it promptly.”

Feb 03, 2026 · trustpilot.com
Nena Pavlovic value

Good prices for designer clothes and quick delivery.

“very nice price for designer clothes”

Feb 03, 2026 · trustpilot.com
Nena Pavlovic value

Customer praises Outnet's good designer prices and quick delivery.

“They have very nice price for designer clothes and very quick delivery.”

Feb 03, 2026 · trustpilot.com
Dionisia Music usability

App glitch prevented order confirmation and refund held for two weeks.

“website glitched and instead of giving me an order number it returned me to the cart”

Feb 03, 2026 · trustpilot.com
Dionisia Music usability

App checkout glitched, payment held and customer waited two weeks.

“my money is on hold as per their refund policy for two weeks!!!”

Feb 03, 2026 · trustpilot.com
Dione service

Parcel delivered quickly from Italy in five days; buyer loved the dress.

“Only took 5 days from the time item was ordered.”

Feb 03, 2026 · trustpilot.com
Dione experience

Parcel shipped from Italy arrived in five days and dress was well-packed.

“Only took 5 days from the time item was ordered.”

Feb 03, 2026 · trustpilot.com
Ninai Zarach service

Poor service with excessive contact required to return an order.

“Unbelievably poor service.”

Feb 02, 2026 · trustpilot.com
Ninai Zarach service

Reviewer experienced excessive emails and calls to return an order.

“Unbelievably poor service.”

Feb 02, 2026 · trustpilot.com
Maria experience

Orders matched descriptions and reviewer strongly recommends the company.

“Does and deliver what we buy and what they advertise.”

Feb 01, 2026 · trustpilot.com
Maria experience

Order matched description and delivery; reviewer strongly recommends.

“Does and deliver what we buy !”

Feb 01, 2026 · trustpilot.com
Julie Key service

Easy website, helpful human support, easy returns, though refunds take time.

“Easy to use website with excellent descriptions and photos.”

Jan 31, 2026 · trustpilot.com
Julie Key usability

Website easy to use with good descriptions; returns easy though refund slow.

“Easy to use website with excellent descriptions and photos.”

Jan 31, 2026 · trustpilot.com

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About The Outnet

The Outnet is an online retailer that sells designer fashion at reduced prices. It offers women’s clothing, shoes, bags, and accessories from multiple labels. Product pages include photos and size guides to help shoppers choose. Customers can buy through the website or mobile app using standard online checkout and account tools. The Outnet ships to multiple countries and lists return options on item pages.