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The Outnet
Reviews & Experiences

Reviewers often mention fast delivery, careful packaging, and good access to discounted designer pieces. Many complaints center on returns and refunds, along with parcels mishandled by couriers. Several shoppers also note inconsistent sizing and occasional defects. Experiences with customer support range from quick fixes to long, unhelpful delays.

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Overview & Key Metrics

Review count
100
Sources
trustpilot.com, sitejabber.com, reviews.io, Collected.reviews
Last updated
March 2026

What reviewers often mention

🎯

Service quality

Most negative feedback targets what happens after purchase. Reviewers describe parcels lost or delivered to the wrong place, long refund checks, and problems that stayed unresolved after multiple attempts. Other shoppers report smooth fulfilment and helpful staff when issues are straightforward.

💰

Value for money

Many customers like the discounted prices on designer labels and say the buys feel worth it. Some raise issues with surprise taxes, higher prices on relisted items, and steep pricing in certain categories such as shoes. A few mention final-sale rules that blocked returns on expensive items.

⚡

User experience

Shoppers describe a site that’s easy to use, with clear photos and sizing details. Several reviews mention checkout errors, payments being held, and trouble finding promo codes, which stopped orders or slowed refunds. Many buyers also call out fast international delivery and solid packaging.

🔧

Product quality

Many reviewers say items are authentic, well made, and match the description. Others report poor tailoring, missing tags, broken parts, and occasional infestation or heavily damaged goods. Fit varies from item to item, which gives some buyers confidence and leads others to return purchases.

📞

Communication

A recurring complaint is slow replies, scripted responses, or no useful answer. Other reviewers describe quick email responses and issues resolved after reaching out. Several complaints tie weak communication to return problems or courier disputes that never got settled.

⭐

Overall experience

Reviews split between happy repeat buyers and shoppers who ran into major fulfilment or after-sale problems. Positive comments focus on selection, packaging, and fast delivery. Negative experiences cluster around returns, refunds, courier failures, and support falling short.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (60) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026

Anonymous service

Order returned for missed signature and customer charged shipping fee.

“they charged me a shipping fee for not even getting the order.”

Jan 30, 2026 · reviews.io
Miriam mourad quality

Shoes were poor quality, wrong size, and customer service refused refund.

“the shoes came terrible it s foam from the top”

Nov 24, 2025 · reviews.io
Norm Waite service

Received wrong sizes and was forced through difficult return procedures for refunds.

“Outnet is clearly dumping unwanted inventory”

Oct 02, 2025 · reviews.io
Sofia experience

Repeat customer pleased with great offers and reliability.

“Great offers and reliable.”

Oct 01, 2025 · trustpilot.com
Catherine Mardling quality

Large selection of original items with superior quality and fast delivery.

“Original items with superior quality”

Oct 01, 2025 · trustpilot.com
Alexandra Doherty experience

Selection and support staff created a great shopping experience.

“make for a great experience.”

Oct 01, 2025 · trustpilot.com
Jiangpeng Dai value

Customer upset about tax charged on shipping and return shipping.

“Why did you charge tax on the shipping fee?”

Oct 01, 2025 · trustpilot.com
Jason F. service

Positive about products, fast shipping, responsive customer service, and returns.

“Fast shipping, great customer service (fast to respond)”

Oct 01, 2025 · trustpilot.com
chiharu kameyama usability

Generally good experience, but promotion codes are hard to find.

“not easy to get the promotion code”

Oct 01, 2025 · trustpilot.com
Michelle S service

Customer service dismissed concerns and failed to send agreed return label.

“they dismiss my concerns about a product quality/fault”

Oct 01, 2025 · trustpilot.com
AB-L quality

Poor packaging and missing tags raised authenticity concerns; shipping was very slow.

“Poor packaging and lack of tags”

Oct 01, 2025 · trustpilot.com
Adrienne value

Clothing materials are good but some items like shoes are expensive.

“some things are expensive as shoes and other items”

Oct 01, 2025 · trustpilot.com
Nessa communication

Lost parcel investigation caused long delays and poor customer communication.

“investigation could take up to 21 days.”

Oct 01, 2025 · trustpilot.com
Kim L Brearley service

Always happy with service; minimal waiting and accurate product images.

“I am always happy with service.”

Oct 01, 2025 · trustpilot.com
Carmel Sheils-Porter experience

Excellent designer range, accurate size guide, and easy returns.

“Size guide is spot on”

Oct 01, 2025 · trustpilot.com
Alla Androse service

Inflexible returns policy and poor customer service for a costly purchase.

“absolutely inflexible when it comes to returns and exchanges.”

Oct 01, 2025 · trustpilot.com
Jh Zhu usability

Site is easy to use but size chart lacks detail.

“easy to use the site”

Oct 01, 2025 · trustpilot.com
Angela Baumfield-Allan quality

Received poorly tailored, cheap clothes and late delivery despite paying for speed.

“poorly tailored, cheap material”

Oct 01, 2025 · trustpilot.com
Mary service

Easy website, stylish fashion, and a smooth, hassle-free EU return process.

“completely hassle-free”

Oct 01, 2025 · trustpilot.com
Li Yu experience

Reviewer states that everything is good overall.

“Everything‘s good”

Oct 01, 2025 · trustpilot.com
Hilary Horton service

Great product variety and speedy delivery.

“Great variety and speedy delivery”

Oct 01, 2025 · trustpilot.com
michele service

Fabulous choices with a suitable price range and accessible customer service.

“Fabulous choices, price range to suit”

Oct 01, 2025 · trustpilot.com
LB quality

Excellent selection, quick delivery, and impeccable product quality.

“Excellent selection, quick delivery and impeccable quality.”

Oct 01, 2025 · trustpilot.com
Tola Akintunde service

Return credited only one of two items and company failed to resolve missing refund.

“I was only credited for the Top and not the pants.”

Jul 16, 2025 · reviews.io
Nick service

Two parcels not delivered after a month and customer service unresponsive.

“No delivery of two parcels worth £1000’s after over a month.”

Jul 12, 2025 · reviews.io
Lulu value

Items disappeared then reappeared at much higher prices without explanation.

“items all re-appeared at much inflated prices”

Jun 26, 2025 · reviews.io
Anonymous service

Order took much longer than advertised and the wrong items arrived.

“Had to wait 1 month for the wrong item”

Jun 16, 2025 · reviews.io
Anonymous communication

Customer service had poor communication and gave misleading return information.

“they're not in the United States of America and they read from a script”

May 28, 2025 · reviews.io
Hanen service

Reviewer reports very low-level, poor customer service.

“They are bad very low level customer service”

May 20, 2025 · reviews.io
Eva service

Returned items but Outnet refused refund and blamed package loss.

“They say that the package was lost”

Apr 06, 2025 · reviews.io
Anonymous service

Requested price match and refund, but received incorrect refund and no resolution.

“It is purely robbery this company.”

Feb 22, 2025 · reviews.io
Anonymous quality

Reviewer states the clothes are terrible quality.

“Terrible quality clothes !”

Feb 13, 2025 · reviews.io
Yana V. quality

Bag was defective and support refused responsible remedy.

“the filling came out after just a few wears.”

Feb 05, 2025 · sitejabber.com
Anonymous service

Refund delayed nearly two months with repeated unfulfilled promises.

“Like many others, trying to get a refund for almost two months now.”

Jan 31, 2025 · reviews.io
Anonymous service

Three expensive items never received and company failed to refund following loss.

“I ordered 3 items over £200 and have never received them via UPS.”

Jan 27, 2025 · reviews.io
infrax
Jan 03, 2025 · reviews.io
Manuela B. service

Order lost by courier and Outnet offered only generic, unhelpful responses.

“my order was *lost* by UPS”

Dec 28, 2024 · sitejabber.com
Arina service

Boots never arrived and support delayed refund for months.

“Ordered some boots to Sweden that never arrived.”

Dec 06, 2024 · reviews.io
Anonymous service

Returned item lost by courier and Outnet provided no clarity or refund.

“the OUTNET courier lost it.”

Nov 21, 2024 · reviews.io
"" service

Package misdelivered to another state and customer service failed to resolve.

“Abysmal customer service.”

Nov 05, 2024 · reviews.io

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About The Outnet

The Outnet is an online retailer that sells designer fashion at reduced prices. It offers women’s clothing, shoes, bags, and accessories from multiple labels. Product pages include photos and size guides to help shoppers choose. Customers can buy through the website or mobile app using standard online checkout and account tools. The Outnet ships to multiple countries and lists return options on item pages.