Many customers praise BudgetPetCare for steep discounts, frequent deals, and a simple online ordering process. Reviewers often mention helpful customer service and dependable deliveries when they order ahead. Another group of reviews raises serious concerns about undisclosed overseas shipping, late or missing packages, and cases of counterfeit or incorrect products. Several complaints also point to billing mistakes and fake or invalid tracking details.
Examples from available reviews (May 2016 – Feb 2026).
Offers name-brand flea medications at very low prices and discounts.
“BEST and CHEAPEST place online to purchase your flea and tick medications.”
Longtime customer cites reliability, affordability, and proactive stock communication.
“Always reliable and affordable. I have been a customer for years”
Received counterfeit product in different packaging and unsafe for use.
“Ordered ** and received a counterfeit product.”
Canceled order, received fake tracking, and never received promised refund.
“Gave me a fake tracking.”
Many reviewers describe professional, knowledgeable staff who solve problems quickly. Several mention fast refunds, easy order changes, and courteous phone help. A sizable negative group reports cancelled orders, unanswered messages, lost packages, and rude or unhelpful support.
Most reviews focus on deep discounts, bulk offers, loyalty rewards, and free-shipping deals. Many say the savings make longer shipping times worthwhile and keep them coming back. Only a small number question the value when they doubt product authenticity.
Customers often praise easy navigation, a straightforward checkout, auto-reorder tools, and saved order history. Several point to clear product pages and helpful pet-care blogs. A minority mention frustration with unwanted marketing emails and accidental sign-ups for recurring orders.
Reviews split sharply: many customers say the medications and shampoos are genuine and work well. A notable negative group alleges counterfeit products, wrong formulas, empty or resealed packages, and treatments that did not work. The mix leaves opinions highly divided on product trust.
Many customers report prompt confirmations, tracking updates, and useful replies. Ongoing complaints cite undisclosed overseas shipping, fake or invalid tracking numbers, double charges, and slow or missing refund updates. Several reviewers say not knowing the shipping origin upfront undermines trust.
Longtime customers often describe repeat ordering driven by low prices and delivery times they can live with. A steady negative subset says they stopped buying after missing packages, long international delays, or concerns about product safety. Overall, the reviews show strong loyalty alongside clear, recurring warning signs for new buyers.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received counterfeit-looking Seresto collars and afraid to use them.
“I received two counterfeit cat Seresto collars in overseas packaging.”
Long delivery, double charge, and poor customer service experiences.
“Takes forever to received product. I'm waiting over 2 weeks and still nothing.”
Longtime customer praises low prices; shipping takes 2–3 weeks.
“They have the cheapest prices on name-brand flea, heartworm, and other products”
I love pets and have invested so much in my dog. I value my little dog and that’s why I get my supplies from Budget Pet Care. They have a wide range of pet products that are readily available, affordable, and of the highest quality. Their ordering process is simple and efficient. In addition, they have professional customer care service consisting of vets who advised me on the right product. And true to their word, it worked so well on my dog that had lots of ticks. In less than a week, I couldn’t trace a single tick from Tommy. I will keep coming back again and again for more products. They are wonderful.
Seller's country disclosure irritated, but Seresto collars were genuine and effective.
“how they hide their affiliation with which country which does irritate me”
Helpful customer service that provides options and favorable delivery times.
“Customer service is always so helpful and discusses options.”
NexGard effective; cheapest price, efficient communication, quick turnaround.
“The turn around time was quite quick, communication was efficient and all went perfectly.”
Saves money versus vet and appreciates convenience despite longer wait.
“it's worth the savings and saving you a trip to the store.”
Bought Revolution Plus without RX; customer service efficiently changed order.
“the customer service representative was most competent, efficient, helpful and polite.”
Courteous support with best prices and fast free delivery for genuine brands.
“The best prices and availability of true Brands/not knockoffs”
Superb service and referrals; prices significantly lower than vet.
“their prices are 1/3 or better than the vet prices.”
Saved money on medication despite waiting a few extra days.
“The savings are worth it.”
Customer service quickly changed my email and resolved the issue.
“my issues were addressed politely and immediately.”
Offers name-brand flea medications at very low prices and discounts.
“BEST and CHEAPEST place online to purchase your flea and tick medications.”
Provides the same products for much lower prices and good service.
“Their products are not only the most reasonably priced”
Provides affordable, high-quality medicines and helpful customer service.
“the medicine is top quality”
Offers amazing prices, cashback rewards, and quick customer service.
“Their prices are amazing”
Found great deals on prescribed medications after initial skepticism.
“I got a great deal.”
Order never arrived and refund was problematic due to COVID.
“I never got my order”
Reliable online store delivering pet supplies timely during the pandemic.
“They have been delivering my goods well within stipulated time”
They consistently supply genuine, good-quality products at affordable rates.
“they continue to supply me genuine and good quality products at affordable rates”
Order not received and company did not respond to refund requests.
“emailed company several times and called with no response”
Medication was backordered with no prior communication, losing customer trust.
“they are back ordered”
Online shopping is convenient and cost-effective despite longer delivery.
“it's worth the wait.”
Online products are reasonably priced and of superior quality.
“the qualities of products are superb.”
Switched to online bulk shopping despite slower deliveries during virus.
“I have bought in bulk from here.”
Tried new Frontline shampoo and saw great results after two washes.
“I loved the results within just 2 wash.”
Took advantage of Black Friday and Cyber Monday discounts successfully.
“Highly impressed with their deals and combo offers.”
Delivery previously misplaced but later left correctly at my doorstep.
“the delivery guy kept it exactly at my doorsteps”
Could not complete purchase after multiple attempts and calls.
“I gave up and bought it from 1800-PetMeds”
Order shipped from Singapore and medication appeared counterfeit and unsafe.
“the meds were obviously counterfeit”
Received order within seven days and became a regular customer.
“I received my order inside 7 days.”
Received items that may be counterfeit and got no response from company.
“I am worried that it is counterfeit.”
Longtime customer praising great prices, helpful customer service, and quality.
“Good products at a great price.”
Exceptional, knowledgeable, and polite service when ordering Apoquel.
“service and help I received was exceptional.”
Uses the site's detailed blogs for pet health information and shopping.
“found blogs written on many pet diseases in detail”
Product price is reasonable but shipping takes a long time.
“It does take the product a long time to arrive at my home.”
Customer service was personal, professional, and consistently helpful.
“Customer service was extremely helpful and very professional”
Received a prompt refund after accidentally placing duplicate orders.
“the refund was processed quickly”
Received mispackaged product likely not genuine and received no response.
“I received Frontline that was not actually Frontline.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare runs an online store for pet medications and supplies. It sells prescription and over-the-counter veterinary products for flea, tick, and heartworm prevention, plus collars, shampoos, and grooming items. Customers can set up accounts to place orders, manage prescriptions, and use recurring-order options. The company also posts product details and pet-health resources to help shoppers choose.