Many customers praise BudgetPetCare for steep discounts, frequent deals, and a simple online ordering process. Reviewers often mention helpful customer service and dependable deliveries when they order ahead. Another group of reviews raises serious concerns about undisclosed overseas shipping, late or missing packages, and cases of counterfeit or incorrect products. Several complaints also point to billing mistakes and fake or invalid tracking details.
Examples from available reviews (May 2016 – Feb 2026).
Offers name-brand flea medications at very low prices and discounts.
“BEST and CHEAPEST place online to purchase your flea and tick medications.”
Longtime customer cites reliability, affordability, and proactive stock communication.
“Always reliable and affordable. I have been a customer for years”
Received counterfeit product in different packaging and unsafe for use.
“Ordered ** and received a counterfeit product.”
Canceled order, received fake tracking, and never received promised refund.
“Gave me a fake tracking.”
Many reviewers describe professional, knowledgeable staff who solve problems quickly. Several mention fast refunds, easy order changes, and courteous phone help. A sizable negative group reports cancelled orders, unanswered messages, lost packages, and rude or unhelpful support.
Most reviews focus on deep discounts, bulk offers, loyalty rewards, and free-shipping deals. Many say the savings make longer shipping times worthwhile and keep them coming back. Only a small number question the value when they doubt product authenticity.
Customers often praise easy navigation, a straightforward checkout, auto-reorder tools, and saved order history. Several point to clear product pages and helpful pet-care blogs. A minority mention frustration with unwanted marketing emails and accidental sign-ups for recurring orders.
Reviews split sharply: many customers say the medications and shampoos are genuine and work well. A notable negative group alleges counterfeit products, wrong formulas, empty or resealed packages, and treatments that did not work. The mix leaves opinions highly divided on product trust.
Many customers report prompt confirmations, tracking updates, and useful replies. Ongoing complaints cite undisclosed overseas shipping, fake or invalid tracking numbers, double charges, and slow or missing refund updates. Several reviewers say not knowing the shipping origin upfront undermines trust.
Longtime customers often describe repeat ordering driven by low prices and delivery times they can live with. A steady negative subset says they stopped buying after missing packages, long international delays, or concerns about product safety. Overall, the reviews show strong loyalty alongside clear, recurring warning signs for new buyers.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company canceled my Revolution order without a satisfactory explanation.
“They cancel my order.”
Experienced delivery delays once, but products were genuine and affordable.
“all the products were perfect”
Delivery took 25 days for Nexgard; reviewer will not reorder.
“It took 25 days to receive the Nexgard Chewables that I ordered.”
Chewable medication seemed altered and ineffective; company didn't respond.
“this one was hard like a biscuit treat.”
Has ordered for years without issues; products are genuine and effective.
“They are the real deal.... NOT fake.”
Provides great products and prices; reviewer recommends Bravecto.
“They have great products at great prices.”
Canceled NexGard order and awaited credit, unsure about timing.
“they will credit my card but may take 3-5 days”
Delivers on time with proper packaging to a remote location.
“They deliver on the time they claim”
Received NexGard made in South Africa and warned not to use.
“They told me NOT TO USE THE PRODUCT, THROW AWAY IMMEDIATELY”
Did not receive order and company did not respond to contact attempts.
“I never received my order from BudgetPetCare.”
Order delayed and likely shipped from overseas, still awaiting delivery.
“Still waiting on my order.”
Regularly orders flea treatments for many dogs at much cheaper prices.
“Prices are a lot cheaper than anywhere else.”
Finds excellent prices and reliable service for multi-cat household needs.
“The pricing for the products is excellent for those of us on a budget”
Products appeared genuine and worked well, not a fraudulent site.
“I think all the products on this site are genuine”
Positive experience: high-quality products that arrive promptly.
“The products are high quality and arrive promptly!”
Knowledgeable staff, fair prices, and slightly longer shipping times.
“very fair prices as well as very knowledgeable staff”
Fast shipping from Canada, good prices, and reliable purchases.
“Ships quick and arrives from Canada pretty fast.”
Saved money with free shipping and consistent good service.
“They have free shipping on top of their good prices.”
Always receives correct packages; shipping can take a few weeks.
“while the shipping can take a few weeks, it’s worth the wait!”
Product shipped from Europe with long delays and no email response.
“Mine is coming from Germany.”
Cheapest source for brand-name flea products with fast shipping.
“Cheapest place to get brand name flea and tick products.”
Affordable, fast service with good-quality products and easy online shopping.
“Affordable, fast service.”
Helpful service, timely free shipping, and recommended products.
“Free shipping is great and I always get my packages on time.”
Products perform as advertised, though free shipping can take weeks.
“The product has always been as advertised and worked perfectly.”
Same ingredients as vet products but much cheaper, shipping takes weeks.
“They are exactly the same ingredients you get at the vet's office”
Purchased Nexgard at much lower prices than the vet, worked well.
“But Budget Pet has all of his preventative meds at great prices.”
Authentic products more affordable than vet, excellent customer service.
“Their customer service is top notch & products are the same ones you would get at the vet”
Uses Program to protect feral cats with monthly protection and best price.
“Budget has the best price anywhere!”
Genuine products at great prices with free shipping and responsive service.
“Everything is 100% genuine products”
Capstar pills kill fleas immediately and prevent recurring infestations.
“These pills not only stop fleas from coming back, but it also kills them immediately.”
Products from Canada match U.S. versions and are legitimate.
“it is the exact same product sold here in the US for a fraction of the cost.”
Best prices and fast shipping; reliable source for flea and tick meds.
“They have the best prices and send everything so quickly.”
Received collars with Australian packaging and apparent counterfeit warnings.
“This is not the real Seresto.”
Suspects products are counterfeit and unsafe after packaging inspection.
“Consumers please be aware that none of their products are genuine.”
Extended international shipping delays made the order unusable for urgent needs.
“I had no idea it was coming from Australia or the U.K. by way of Singapore!”
Items shipped from Singapore arrived damaged after two months, lacked tracking.
“Items shipped from Singapore.”
Initially refused refund, later granted; order still undelivered after a month.
“At first she wouldn't give me a refund because she said it was already shipped.”
Order never arrived after two months and customer service was rude.
“I ordered Bravecto 2 months ago. Still nothing.”
No tracking and concerns about product effectiveness after two weeks.
“there was no tracking # in the email.”
Order shipped but not received after three weeks; worried about pet.
“I have yet to receive any product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare runs an online store for pet medications and supplies. It sells prescription and over-the-counter veterinary products for flea, tick, and heartworm prevention, plus collars, shampoos, and grooming items. Customers can set up accounts to place orders, manage prescriptions, and use recurring-order options. The company also posts product details and pet-health resources to help shoppers choose.