Many customers praise BudgetPetCare for steep discounts, frequent deals, and a simple online ordering process. Reviewers often mention helpful customer service and dependable deliveries when they order ahead. Another group of reviews raises serious concerns about undisclosed overseas shipping, late or missing packages, and cases of counterfeit or incorrect products. Several complaints also point to billing mistakes and fake or invalid tracking details.
Examples from available reviews (May 2016 – Feb 2026).
Offers name-brand flea medications at very low prices and discounts.
“BEST and CHEAPEST place online to purchase your flea and tick medications.”
Longtime customer cites reliability, affordability, and proactive stock communication.
“Always reliable and affordable. I have been a customer for years”
Received counterfeit product in different packaging and unsafe for use.
“Ordered ** and received a counterfeit product.”
Canceled order, received fake tracking, and never received promised refund.
“Gave me a fake tracking.”
Many reviewers describe professional, knowledgeable staff who solve problems quickly. Several mention fast refunds, easy order changes, and courteous phone help. A sizable negative group reports cancelled orders, unanswered messages, lost packages, and rude or unhelpful support.
Most reviews focus on deep discounts, bulk offers, loyalty rewards, and free-shipping deals. Many say the savings make longer shipping times worthwhile and keep them coming back. Only a small number question the value when they doubt product authenticity.
Customers often praise easy navigation, a straightforward checkout, auto-reorder tools, and saved order history. Several point to clear product pages and helpful pet-care blogs. A minority mention frustration with unwanted marketing emails and accidental sign-ups for recurring orders.
Reviews split sharply: many customers say the medications and shampoos are genuine and work well. A notable negative group alleges counterfeit products, wrong formulas, empty or resealed packages, and treatments that did not work. The mix leaves opinions highly divided on product trust.
Many customers report prompt confirmations, tracking updates, and useful replies. Ongoing complaints cite undisclosed overseas shipping, fake or invalid tracking numbers, double charges, and slow or missing refund updates. Several reviewers say not knowing the shipping origin upfront undermines trust.
Longtime customers often describe repeat ordering driven by low prices and delivery times they can live with. A steady negative subset says they stopped buying after missing packages, long international delays, or concerns about product safety. Overall, the reviews show strong loyalty alongside clear, recurring warning signs for new buyers.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They sent what appears to be counterfeit Frontline that didn't work.
“the product we were sent is a fake form of Frontline and totally ineffective.”
Order delayed due to overseas shipping; location not disclosed.
“they replied "Australia.”
Most medication tubes arrived empty and shipment was delayed.
“there was nothing in the tubes?”
Received incorrect Frontline Plus formulation from Great Britain.
“it came from Great Britain and was Frontline Plus for dogs for 40 to 60 kg.”
Order arrived with foreign-language labels and costly return options.
“I WOULD NOT ORDER ANYTHING FROM THIS COMPANY.”
Product differed from website description and was ineffective locally.
“what they have listed for sale, and what they are sending their customers, is VERY different.”
Easy ordering, free shipping, and timely delivery in excellent condition.
“The products were delivered well on time in excellent conditions.”
Website easy to use, products reasonably priced and quickly delivered.
“the products are extremely reasonably priced”
Company refunded then later charged and provided poor customer service.
“they were going to charge my credit card the full amount.”
High-quality branded products at economical prices with free shipping.
“zero shipping charges irrespective of the order size”
Package seal was opened and resealed, prompting concern and refund request.
“a "Quality Checked" sticker sealed it back up”
Fast shipping confirmation and consistently professional, competitive service.
“received the shipping confirmation within a day's time.”
Consistently good product quality, helpful descriptions, and free shipping.
“The product descriptions are so extensive that it becomes easier to select pet products.”
Top-quality products, very low prices, and free timely delivery.
“The products are of top quality, the prices are freakingly low”
Received shipping confirmation quickly and enjoyed a swift, streamlined checkout.
“received shipping confirmation within an hour.”
Frontline Plus bought from company failed to stop fleas or ticks.
“the product was ineffective at stopping fleas or ticks.”
Order was cancelled without explanation and customer service was poor.
“my order was cancelled and I was given a credit for my purchase.”
Fantastic shopping experience with no shipping charges and timely delivery.
“The products were delivered within 10 days from the date of order”
Products arrived well packaged and caused no side-effects on pets.
“My pets have never had any side-effects after application of the products.”
Product underperformed and unwanted marketing emails persisted despite requests.
“they responded that they would but the emails continue on.”
Extensive product range with great prices and timely deliveries.
“I received the products well on time in excellent conditions.”
Despite overseas origin, product arrived in two weeks and worked well.
“my order of Revolution for cats arrived within 2 weeks and seems to be working fine.”
Frontline Plus purchases prevented fleas and ordering was easy and accurate.
“Since using this product I have not had a recurrence of fleas on any of my dogs.”
Company hides UK location causing foreign fees, slow shipping, and poor contact.
“They do not disclose that they are located in England”
Consistently positive experiences despite possible longer delivery from Canada.
“I have ordered from Budget Pet World and my experience has always been a positive one.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare runs an online store for pet medications and supplies. It sells prescription and over-the-counter veterinary products for flea, tick, and heartworm prevention, plus collars, shampoos, and grooming items. Customers can set up accounts to place orders, manage prescriptions, and use recurring-order options. The company also posts product details and pet-health resources to help shoppers choose.