Many customers praise BudgetPetCare for steep discounts, frequent deals, and a simple online ordering process. Reviewers often mention helpful customer service and dependable deliveries when they order ahead. Another group of reviews raises serious concerns about undisclosed overseas shipping, late or missing packages, and cases of counterfeit or incorrect products. Several complaints also point to billing mistakes and fake or invalid tracking details.
Examples from available reviews (May 2016 – Feb 2026).
Offers name-brand flea medications at very low prices and discounts.
“BEST and CHEAPEST place online to purchase your flea and tick medications.”
Longtime customer cites reliability, affordability, and proactive stock communication.
“Always reliable and affordable. I have been a customer for years”
Received counterfeit product in different packaging and unsafe for use.
“Ordered ** and received a counterfeit product.”
Canceled order, received fake tracking, and never received promised refund.
“Gave me a fake tracking.”
Many reviewers describe professional, knowledgeable staff who solve problems quickly. Several mention fast refunds, easy order changes, and courteous phone help. A sizable negative group reports cancelled orders, unanswered messages, lost packages, and rude or unhelpful support.
Most reviews focus on deep discounts, bulk offers, loyalty rewards, and free-shipping deals. Many say the savings make longer shipping times worthwhile and keep them coming back. Only a small number question the value when they doubt product authenticity.
Customers often praise easy navigation, a straightforward checkout, auto-reorder tools, and saved order history. Several point to clear product pages and helpful pet-care blogs. A minority mention frustration with unwanted marketing emails and accidental sign-ups for recurring orders.
Reviews split sharply: many customers say the medications and shampoos are genuine and work well. A notable negative group alleges counterfeit products, wrong formulas, empty or resealed packages, and treatments that did not work. The mix leaves opinions highly divided on product trust.
Many customers report prompt confirmations, tracking updates, and useful replies. Ongoing complaints cite undisclosed overseas shipping, fake or invalid tracking numbers, double charges, and slow or missing refund updates. Several reviewers say not knowing the shipping origin upfront undermines trust.
Longtime customers often describe repeat ordering driven by low prices and delivery times they can live with. A steady negative subset says they stopped buying after missing packages, long international delays, or concerns about product safety. Overall, the reviews show strong loyalty alongside clear, recurring warning signs for new buyers.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy ordering and significant savings compared to local prices.
“But the biggest bonus is how much money I've been saving”
Consistently happy with timely order deliveries.
“I receive my order in a timely manner.”
Their site is easy to use and orders arrive as scheduled.
“they very willingly helped me to complete my order.”
Good prices, quality products, and excellent customer service.
“Their customer service is excellent”
They consistently have the best price and polite service.
“they have the best price for the Advantage flea protection for my cat”
Name-brand products at much better prices with convenient delivery.
“Free shipping is awesome.”
Easy ordering with responsive phone support and good products.
“They are readily available by phone and ordering online was easy.”
Products are effective and shipments have no problems.
“NEVER had any problems with the product or the shipping.”
Product worked well despite slightly delayed delivery.
“Budget Pet Care has the best price.”
They provided low prices and resolved a payment issue promptly.
“Price, shipping (free) etc. were all top notch.”
Consistently best pricing with prompt free shipping and reliability.
“Consistently the best price I have found”
Their prices are much cheaper and shipping is quick.
“This company’s prices are a lot cheaper than any other place out there”
Easy reorder process and quick, intact deliveries.
“they even keep my previous order to make reordering simple.”
Products satisfactory but delivery often takes three weeks or longer.
“it takes around three weeks or longer to receive the orders.”
Authentic, effective products consistently arrive and are affordable.
“The products are always authentic and work well.”
Responsive customer service and cost savings for Hawaiian orders.
“There was no delay in responding to my requests/questions.”
They kept me informed and delivered within about a week.
“Was kept informed with status of order.”
Easy website, frequent discounts, and consistently quick deliveries.
“Ordering is easy, their website easy to navigate”
Great service reps, low prices, and reliable two-week delivery.
“The service reps are great!”
Much lower prices, frequent discounts, and fast shipping.
“Here it is less than half that price”
The site is easy to use and orders arrive quickly.
“It is super easy to navigate and order in this store.”
Competitive pricing with useful auto-reorder discounts and good service.
“can't beat their prices or services anywhere”
They offer the best prices, free shipping, and reliable service.
“BudgetPetCare has the best prices I have found anywhere”
Best prices and quick deliveries made them my go-to supplier.
“They always have the best prices compared to any other pet company.”
They consistently have the best prices and an easy website.
“find their prices to be the best online/in store.”
Unbeatable prices, top-notch service, and free shipping.
“The prices are unbeatable.”
Great products offered at very competitive prices and service.
“offer great products at the best pricing!”
Lowest prices for flea medicine and consistently good experiences.
“Their prices are the lowest I've been able to find”
Items arrive in good condition and customer service is polite.
“customer service representative has always been polite and helpful”
Orders arrive timely and prices beat other online sellers.
“The orders arrive in a timely manner and are always better priced”
Frontline Plus delivers relief and orders ship promptly without delays.
“Buying from BudgetPetCare.com is a delight as it provides swift delivery”
Far better prices with free shipping and timely arrivals.
“I like the FREE shipping and the product arrives in a timely manner.”
Customer service handled my complaint understandingly and resolved it.
“You were very understanding and I appreciate the fact this was resolved.”
Ordering was extremely easy and provided clear contact information.
“It was easy to do and you gave all the info I need”
They charged me without confirmation and had unresponsive customer service.
“Never received order confirmation or email that the product was shipped”
Frontline Plus arrived quickly and effectively killed the fleas.
“fleas were lying dead, shedding from the skin.”
Order delayed in customs and refund not issued after requests.
“it was "held up in customs”
Company refused to replace the wrong item and offered minimal compensation.
“They offered to give me 5% off my next order.”
Generally reliable and cheaper than vets despite occasional two-week delivery.
“Cost wise, beats any vet's price”
Products arrived repackaged and resealed, causing safety concerns.
“it had been opened, and resealed, with a sticker that said, "Quality Checked 6 Doses Inside”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare runs an online store for pet medications and supplies. It sells prescription and over-the-counter veterinary products for flea, tick, and heartworm prevention, plus collars, shampoos, and grooming items. Customers can set up accounts to place orders, manage prescriptions, and use recurring-order options. The company also posts product details and pet-health resources to help shoppers choose.